Client Relations Executive Eurofins Built Environment Testing Pacific Northwest

Eurofins USA Environment Testing; Seattle (WA); On-site; USD 70,304 - 75,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Paid holidays and vacation

401(k) with company match

Job summary

Eurofins USA Environment Testing is looking for a Client Relations Executive based in Seattle, WA or Portland, OR. This position oversees client interactions, ensuring total satisfaction and addressing inquiries efficiently.

The ideal candidate should possess a BS in Biology or a related field and have 2-5 years of customer service experience. The role includes maintaining client accounts and developing strong business relationships while working onsite.

Benefits include competitive compensation and excellent full-time benefits like comprehensive health coverage and a 401(k) plan.

Qualifications

• 2-5 years minimum Customer Service experience preferred.
• Experience in Indoor Air Quality field preferred.
• Professional proficiency in English, ability to read, write, and speak.

Responsibilities

• Serve as the primary point of contact for clients.
• Manage client inquiries and ensure resolution of issues.
• Coordinate with laboratory support for sample handling.

Skills

Excellent written and verbal communication skills

Problem-solving and solution orientation

Strong interpersonal skills

Computer literate

Customer Service

Sales solutions from active listening

Education

BS degree in Biology or related science

Tools

Microsoft Office Suite

Adobe PDF

Job description

Job Description

Eurofins Built Environment Testing is seeking a Client Relations Executive in the Pacific Northwest. Candidate can be located in Seattle, WA or Portland, OR.

The Client Relations Executives are the primary point of contact for all Eurofins Built Environment Testing clients. They should be well spoken, knowledgeable, responsive, and proactive in communicating with clients to provide total client satisfaction.

Essential Duties and Responsibilities

• Must have a deep understanding of the internal operational capabilities and limitations and be well versed in the service capability matrices of the various lab locations.
• Participate in the overall sales process of creating accounts through direct discussions with clients and in coordination with the Sales Team.
• Manage and provide timely responses to client inquiries and ensure resolution of issues or complaints related to the management of projects and status of work in progress.
• Responsible for maintaining clients’ accounts with up-to-date account preference information.
• Work closely with Laboratory Support to ensure proper receipt and login of samples.
• Have the ability to answer common technical questions, facilitate problem resolution, and coordinate technical details with the laboratory staff.
• Develop strong business relationships and familiarity with clients to further enhance client service and sales.
• Ensure that clients receive the proper sampling supplies by coordinating requests for products.
• Generate weekly metrics and provide feedback/input on client concerns/satisfaction to upper management to help monitor client retention.

Qualifications

• BS degree in Biology or related science REQUIRED.
• Experience: 2-5 years minimum Customer Service preferred.
• Experience working in the Indoor Air Quality field is preferred.
• Familiarity with a laboratory setting is preferred.
• Authorization to work in the United States indefinitely without restriction or sponsorship.
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
• Travel within California and to Arizona will be required during training.

Additional Skills

• Excellent written and verbal communication skills.
• Computer literate (Office suite, Adobe PDF).
• Prioritization and on-time execution of tasks.
• Problem-solving and solution orientation.
• Demonstrated ability to sell solutions as a result of active listening.
• Strong interpersonal skills (people, social, emotional intelligence).
• Team player who can self-motivate.
• Performs well under pressure; thrives in fast-paced environment.

Compensation

Compensation Range: $70,304 - $75,000 annual salary depending on experience and qualifications.

Benefits

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, dental and vision options.

Location

Position is full-time and onsite in-office, Monday - Friday 8:00am - 5:00pm. Qualified candidates currently living within a commutable distance to either Seattle, WA or Portland, OR are encouraged to apply.

Travel

Travel within California and to Arizona will be required during training.

EEO Statement

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer. We embrace diversity and prohibit discrimination based on gender identity, race, nationality, age, religion, sexual orientation, disability, and other protected characteristics.

Development Support

Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Application Link

Find out more on our career page: https://careers.eurofins.com/