Client Relations Executive - Eurofins Built Environment Testing - Pacific Northwest

Eurofins; Seattle (WA); On-site; USD 70,304 - 75,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Personal days

Dental and vision options

Job summary

Eurofins in Seattle seeks a Client Relations Executive to manage client accounts and enhance service quality within a fast-paced environment. Candidates must have a BS degree in Biology or a related field, and 2-5 years of Customer Service experience is essential, preferably in the Indoor Air Quality field. The position offers an annual salary of $70,304 – $75,000 and benefits including medical coverage, 401(k) with company match, and paid time off. The role is full-time and onsite, with a work schedule from Monday to Friday, 8:00 am to 5:00 pm.

Qualifications

• 2-5 years minimum Customer Service experience.
• Experience in the Indoor Air Quality field preferred.
• Professional working proficiency in English.

Responsibilities

• Participate in the overall sales process, creating accounts through direct discussions.
• Manage and provide timely responses to client inquiries.
• Develop business relationships to enhance client service.

Skills

Customer Service Experience

Problem-solving

Communication Skills

Computer Literacy

Team Player

Education

BS degree in Biology or related science

Tools

Office suite

Adobe PDF

Job description

Client Relations Executive - Eurofins Built Environment Testing - Pacific Northwest

Eurofins Built Environment Testing provides Industrial Hygiene and Indoor Air Quality services to protect health in built environments. We are seeking a Client Relations Executive located in Seattle, WA or Portland, OR.

Responsibilities

• Deep understanding of the internal operational capabilities and service matrices of the various lab locations.
• Participate in the overall sales process, creating accounts through direct discussions with clients and in coordination with the Sales Team.
• Manage and provide timely responses to client inquiries, ensuring resolution of issues or complaints related to project management and status of work in progress.
• Maintain clients’ accounts with up-to-date preference information.
• Work closely with Laboratory Support to ensure proper receipt and logging of samples.
• Answer common technical questions, facilitate problem resolution, and coordinate technical details with laboratory staff.
• Develop strong business relationships and familiarity with clients to enhance client service and sales.
• Ensure clients receive proper sampling supplies by coordinating requests for products.
• Generate weekly metrics and provide feedback/input on client concerns and satisfaction to upper management to help monitor client retention.

Qualifications

• BS degree in Biology or related science (required).
• 2‑5 years minimum Customer Service experience.
• Experience working in the Indoor Air Quality field (preferred).
• Familiarity with a laboratory setting (preferred).
• Authorization to work in the United States indefinitely without restriction or sponsorship.
• Professional working proficiency in English, including reading, writing, and speaking.
• Travel within California and to Arizona required during training.
• Excellent written and verbal communication skills.
• Computer literate (Office suite, Adobe PDF).
• Strong prioritization and on‑time execution of tasks.
• Problem‑solving and solution orientation.
• Demonstrated ability to sell solutions based on active listening.
• Team player who can self‑motivate.
• Performs well under pressure; thrives in a fast‑paced environment.

Compensation and Benefits

Annual salary: $70,304 – $75,000 (based on experience and qualifications). Full‑time, onsite in‑office, Monday‑Friday 8:00am–5:00pm. Commute within Seattle, WA or Portland, OR. Full‑time benefits include comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, dental and vision options.

EEO Statement

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer. Eurofins network of companies is an Equal Opportunity Employer and prohibits discrimination based on gender identity, race, nationality, age, religion, sexual orientation, disability, and other protected characteristics.