Client Relations Executive

Sodexo; Gaithersburg (MD); On-site; USD 135,000 - 209,000; Full time

Job summary

Sodexo is seeking a senior client success professional to drive retention across North America. You will lead strategic client partnerships, conduct executive interviews, FreshEyes Reviews and PostMortem Audits, and translate feedback into action plans that strengthen long-term partnerships.

You will influence without authority, lead change, and collaborate with cross-functional teams while traveling up to 50% to stay close to strategic accounts.

Qualifications

• Bachelor's degree or equivalent experience.
• 7 years of management experience.
• 7 years of related experience.

Responsibilities

• Lead client retention across North America using the Clients for Life process.
• Conduct executive client interviews, FreshEyes Reviews and PostMortem Audits.
• Translate feedback into action plans to strengthen long-term partnerships.
• Influence without authority to drive cross-functional improvements.

Skills

Influence without authority

Change leadership

Data analytics

Client partnerships

CRM systems

Education

Bachelor's degree

Tools

CRM systems

Job description

Lead client retention for Sodexo across North America using the Clients for Life process. Conduct executive client interviews, FreshEyes Reviews and PostMortem Audits, and convert feedback into action plans that strengthen long-term partnerships.

Proven ability to influence without authority, lead change, and translate client feedback into measurable business improvements. Strong communication and data skills required. Must reside near a major U.S. airport and travel up to 50%.

About The Job

Join a high-impact team where you’ll lead strategic client partnerships that fuel retention, growth, and operational excellence. In this relationship-driven role, you’ll combine business insight with a passion for customer success delivering value, driving innovation, and securing long-term success across your portfolio.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range: $134640 per year - $209110 per year

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What’s In It For You

• Play a critical role in building trusted client partnerships that improve satisfaction and business performance
• Drive meaningful growth through proactive retention strategies, contract extensions, and client engagement plans
• Identify and implement strategic solutions that position your accounts for success in a competitive market
• Guide teams in evolving toward a customer-first mindset with a focus on continuous service improvement
• Collaborate with senior stakeholders to uncover new business opportunities and enhance value delivery
• Gain exposure to enterprise-level decision-making and lead initiatives that directly impact revenue and retention
• Be part of a company that invests in your success, offering room for professional growth and leadership development

What You’ll Bring

• Skillset to influence and lead cross-functional teams without direct authority, driving change and measurable results in both sales and operations environments
• Financial acumen and strategic thinking, able to interpret data, manage CRM systems, and present actionable insights that boost client value and account growth
• Exceptional client-relationship and communication skills—skilled at navigating C- suite conversations, challenging peers constructively, and building trust in complex, fast-paced settings
• Track record of delivering business improvements by blending operational expertise with customer-first innovation and continuous service enhancement
• High adaptability and tech savvy, comfortable with emerging digital tools and virtual
• collaboration to keep teams aligned and projects on track

Requirements

• Education Requirement: Bachelor's degree or equivalent experience
• Management Experience: 7 years
• Related Experience: 7 years

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.