Client Relations Executive

Allied Universal; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Job summary

Diversified Maintenance is hiring a Client Relations Executive to retain and grow the customer relationship across accounts, ensuring long-term success through quality service.

The role requires travel of 50–70% and involves leading quarterly business reviews, retention strategies, and coordinating with operations to transition new business.

Qualifications

• Five years of sales and operations experience in janitorial or facilities industry.
• Business English communication skills, written and spoken.
• Proficiency with Microsoft Office suite (Excel, PowerPoint, Word).
• Leadership and ability to drive teams toward goals.

Responsibilities

• Identify and qualify new business opportunities with clients.
• Lead quarterly business reviews and retention strategies.
• Coordinate with operations to transition new business.
• Maintain high-touch relations with key client stakeholders.
• Develop client strategies and improve service offerings.
• Negotiate to meet profit objectives; manage Salesforce pipeline.
• Develop vertical markets with additional service offerings.

Skills

Sales experience

Operations experience

Customer service

Communication

Leadership

Multitasking

Education

High school diploma

Bachelor's degree (preferred)

Tools

Salesforce

CRM

Microsoft Excel

PowerPoint

Word

Job description

Overview

Join Diversified Maintenance! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!

Job Description

Diversified Maintenance is hiring a Client Relations Executive. The Client Relations Executive is responsible for retaining and growing the overall relationship with the customer. The Client Relations Executive works with both the customer and operations team ensure long term success through the delivery of quality service.

The Client Relations Executive may expect to travel 50% to 70% of their time.

Responsibilities

• Target, discover, qualifying, verify, present and validate additional business opportunities
• Develop and implement quarterly business reviews and retention strategy
• Lead the transition of new/additional business; provide guidance to and partner with operational leaders
• High touch with key individuals with the client
• Develop strategy map for all strategic clients
• Develop, strengthen, and maintain client relationships
• Use consultative approach for solutions
• Prepare and present client solutions
• Manage negotiations to achieve profit objectives
• Maintain Salesforce and adequate pipeline to reach goals
• Develop vertical markets with additional service offerings to clients

Qualifications (must Have)

• High school diploma or equivalent
• Minimum of five (5) years of sales and operations experience in the janitorial or facilities industry
• Business level oral and written communication skills; ability to speak, read, and write fluently in English
• Ability to multitask and adapt to changing environments
• Excellent customer service skills; active listening skills
• Experience Microsoft Excel, PowerPoint, Word
• Leadership skills; ability to drive teams toward achieving goals

Preferred Qualifications (nice To Have)

• College degree in Business, Marketing, Project Management, or related field of study
• Bilingual; ability to speak, read, and write in Spanish, French, or other languages
• SalesForce or Customer Relationship Management (CRM) familiarity

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.

Requisition ID

2026-1701082