Client Relations / Accounts Manager

eWaste.Pro; Gig Harbor, Northern (WA, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Retirement savings plan with company 


Paid time off and holidays

Job summary

EWaste Pro Inc., a Gig Harbor, WA-based IT asset disposition company, is seeking a Client Relations / Accounts Manager to nurture client relationships, oversee accounts, and drive business growth. The role collaborates with management and monitors marketplaces to optimize performance.

The ideal candidate brings 5+ years in client relations or sales, a related bachelor’s degree, and a strong grasp of online marketing, CRM tools, and financial reporting.

Qualifications

• Minimum of 5 years in client relations or account management, preferably in IT or electronics recycling.
• Bachelor’s degree in a related field is required.
• Proven track record of managing client accounts and driving growth.
• Strong knowledge of online marketing strategies and CRM tools.

Responsibilities

• Develop and maintain strong relationships with existing clients to ensure satisfaction and retention.
• Identify and pursue new business opportunities to expand the client base.
• Serve as the primary contact for client inquiries, issues, and requests.
• Monitor online marketing campaigns to enhance brand visibility and drive sales.
• Manage client accounts, including invoicing, payments, and financial reporting.
• Collaborate with management to develop engagement and business development strategies.
• Provide regular updates and reports on client activity, market trends, and performance.

Skills

Relationship management

Account management

Sales

Negotiation

Communication

Education

Bachelor’s degree in Business Administration, Marketing, Finance, or related field

Tools

CRM software

Financial management systems

Job description

About EWaste Pro Inc.: EWaste Pro Inc. is an IT Asset Disposition company located in GigHarbor, WA. We specialize in refurbishing and recycling computers and other electronics. Ourmission is to provide sustainable solutions for e-waste management, ensuring data security andenvironmental responsibility. We serve both retail and wholesale clients, offering high-qualityrefurbished electronics.

Position Overview: The Client Relations / Accounts Manager will be responsible for managingrelationships with clients, including organizations and individuals. This role includes monitoringonline marketplaces and managing administrative accounts. The ideal candidate will workclosely with the management team to ensure client satisfaction and drive business growth.

Key Responsibilities:

• Develop and maintain strong relationships with existing clients, ensuring high levels ofcustomer satisfaction and retention.
• Identify and pursue new business opportunities to expand the client base.
• Serve as the primary point of contact for client inquiries, issues, and requests.
• Monitor and analyze online marketing campaigns to enhance brand visibility and drivesales.
• Manage client accounts, including invoicing, payments, and financial reporting.
• Collaborate with the management team to develop and implement strategies for clientengagement and business development.
• Provide regular updates and reports on client activities, market trends, and accountperformance.
• Address client concerns promptly and effectively, ensuring timely resolution of issues.
• Coordinate with other departments to ensure seamless service delivery and clientsatisfaction.
• Stay informed about industry trends, competitive landscape, and emerging technologiesrelevant to e-waste management.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• Minimum of 5 years of experience in client relations, account management, or sales,preferably in the IT or electronics recycling industry.
• Proven track record of managing client accounts and driving business growth.
• Strong knowledge of online marketing strategies and tools.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in CRM software and financial management systems.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with a team and manage multiple tasks simultaneously.
• High level of integrity and commitment to client satisfaction.
• Competitive salary and performance-based bonuses.
• Retirement savings plan with company match.
• Paid time off and holidays.

Equal Opportunity Employer: EWaste Pro Inc. is an equal opportunity employer. We celebratediversity and are committed to creating an inclusive environment for all employees.