Client Relations

eWaste.Pro; Gig Harbor, Northern (WA, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonuses

Retirement savings plan with company 0

Paid time off and holidays

Job summary

EWaste Pro Inc. in Gig Harbor, WA is seeking a Client Relations professional to serve as the primary contact for clients, handling phone calls and emails with timely, accurate responses.

The role focuses on delivering exceptional service, maintaining records in the CRM, collaborating across departments, and helping develop client communication strategies to improve satisfaction.

Qualifications

• Bachelor's degree in a related field preferred.
• Minimum 2 years in customer service or client relations.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Proficient with Microsoft Office and CRM tools.

Responsibilities

• Receive and manage incoming calls, addressing client inquiries promptly and professionally.
• Provide timely and accurate email responses to clients.
• Maintain detailed records of client interactions using CRM.
• Collaborate with other departments to resolve client issues.
• Provide updates and reports on client interactions to management.
• Stay informed about products, services, and policies to serve clients accurately.

Skills

Customer service

Excellent communication

Time management

Multitasking

Problem solving

Integrity

Attention to detail

CRM software

Microsoft Office

Education

Bachelor's degree in Business Administration/Communications/related field

Tools

CRM software

Microsoft Office

Job description

About EWaste Pro Inc.: EWaste Pro Inc. is an IT Asset Disposition company located in GigHarbor, WA. We specialize in refurbishing and recycling computers and other electronics. Ourmission is to provide sustainable solutions for e-waste management, ensuring data security andenvironmental responsibility. We serve both retail and wholesale clients, offering high-qualityrefurbished electronics.

Position Overview: The Client Relations professional will be responsible for receiving phonecalls to the company and providing timely and accurate responses to emails. This individual willbe the primary point of contact for clients, ensuring exceptional customer service and effectivecommunication.

Key Responsibilities:

• Receive and manage incoming phone calls, addressing client inquiries and concernspromptly and professionally.
• Provide timely and accurate responses to emails, ensuring all client communications arehandled efficiently.
• Maintain detailed records of client interactions, including phone calls and emails, usingCRM software.
• Collaborate with other departments to gather information and resolve client issues.
• Ensure high levels of client satisfaction by providing excellent customer service.
• Assist in the development and implementation of client communication strategies.
• Identify and escalate priority issues to the appropriate team members or management.
• Provide regular updates and reports on client interactions and feedback to themanagement team.
• Stay informed about company products, services, and policies to provide accurateinformation to clients.

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field ispreferred.
• Minimum of 2 years of experience in customer service, client relations, or a related role.
• Excellent communication skills, both verbal and written.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to handle multiple tasks and prioritize effectively.
• High level of integrity and commitment to providing exceptional customer service.
• Strong problem-solving skills and attention to detail.
• Competitive salary and performance-based bonuses.
• Retirement savings plan with company match.
• Paid time off and holidays.

Application Process: Interested candidates should apply online or submit their resume, coverletter, and references to [e-mail]. Please include "Client Relations Application" in thesubject line.

Equal Opportunity Employer: EWaste Pro Inc. is an equal opportunity employer. We celebratediversity and are committed to creating an inclusive environment for all employees.