Client Rel Spec, Managed Prog

Staffmark Group; Atlanta (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

Staffmark Group is hiring a Client Relationship Specialist for our Managed Programs team. You will manage client and supplier relationships, oversee staffing requisitions, and guide recruitment and onboarding with proactive communication.

The role emphasizes exceptional service, ongoing follow-up, and driving satisfaction through strategic marketplace insights to Account Management.

Qualifications

• Bachelor's degree in business, Human Resources, or related field (or equivalent experience).
• 2+ years of experience in client services, account management, or staffing/recruitment coordination.
• Familiarity with staffing processes and requisition fulfillment; strong MS Office skills.

Responsibilities

• Manage the full requisition lifecycle from client intake to supplier outreach and candidate submittals.
• Coordinate submissions, interviews, and feedback between clients and suppliers.
• Process placements; generate work orders, set start dates, and perform pre-employment screening.
• Monitor worker performance and address client concerns with timely follow-up.
• Provide constructive performance feedback to suppliers and handle end-of-assignment notices.
• Track contract extensions and promote redeploy talent to improve client satisfaction.

Skills

Communication

Time management

Detail oriented

Education

Bachelor's degree in business or HR

Tools

Microsoft Office

Job description

Job Summary

We are currently hiring a Client Relationship Specialist for our Managed Programs team, and our ideal candidatewill possess a passion for impacting lives and our community. As a Dedicated and proactive Client Relationship Specialist, you'll manage and enhance relationships with our clients and suppliers. This role will ensure the efficient fulfillment of staffing requisitions in a Managed Program, oversee the recruitment and onboarding process, and provide exceptional service through ongoing communication and follow-up.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Manage the full requisition lifecycle - from client intake calls through distributing openings to suppliers and tracking candidate submittals to placement.
• Coordinate candidate submissions, interview scheduling, and feedback loops between clients and suppliers.
• Process placements: generate work orders, confirm start dates, and ensure pre-employment screening is completed and cleared.
• Conduct ongoing quality check-ins with client supervisors, monitor worker performance, and address concerns.
• Deliver timely, constructive performance feedback to suppliers and communicate terminations or end-of-assignment notices professionally.
• Track contract extensions and proactively market redeploy talent to increase client satisfaction.
• Share market insights and strategic recommendations with the Account Management team based on client and supplier feedback.

Competencies

Competencies we value for this role includes Ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills within all levels of business lines, strong time management skills.

Bachelor's degree in business, Human Resources, or a related field (or equivalent experience) 2+ years of experience in client services, account management, or staffing/recruitment coordination. Familiarity with staffing processes and requisition fulfillment and strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's Best of Staffing Client Diamond and Best Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment is critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Advantage XPO and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.