Client Project Manager 1

Pace Labs; Mount Juliet (TN); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K retirement plan

Life insurance

Paid time off

HSA

Wellness program

Tuition reimbursement

Employee Assistance program

Parental leave

ID theft protection

Job summary

Pace Labs is seeking a Client Project Manager to own end-to-end projects, ensuring environmental samples are collected, analyzed, and reported in full conformance with client requirements. This role supports projects up to $2M in revenue, with opportunities across multiple client assignments and business needs.

You’ll onboard clients, train them on products, and maintain strong relationships while coordinating with lab operations, sales, and clients to keep timelines and budgets on track.

Qualifications

• Two (2) years of customer service or client-facing experience.
• Bachelor’s degree in business administration, chemistry, biology, or an equivalent combination of education, training, and experience.

Responsibilities

• Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS.
• Build and maintain strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations.
• Conduct regular client check-ins to ensure satisfaction and proactively address needs.
• Monitor sample progress throughout the lab to ensure project timelines are on track.
• Coordinate with laboratory departments to ensure timely project execution and resolution of issues.
• Provide ongoing education and training to clients to maximize product and service utilization.
• Monitor client health, identify churn risks, and develop retention strategies with sales and ops.
• Identify upselling and cross-sell opportunities and communicate findings to teams.
• Lead project planning and timing with lab operations, sales, and clients; ensure correct setup in LIMS and pricing.
• Identify, track, and resolve project issues; ensure deliverables meet quality standards.
• Manage end-to-end project communication and coordination including status reports and closeout activities.
• Contribute to departmental efficiency as a team member.
• Promote Pace’s mission through professional, courteous interactions with customers and staff.

Skills

Customer service

Client-facing

Time management

Communication

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

LIMS

Job description

Shift:Monday - Friday, 8:00 AM - 5:00 PMAre you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.Client Project ManagerCompensation: $45,000 - $50,000 per yearHours: Monday - Friday, 8:00 AM - 5:00 PMThe salary for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.Make an Impact. Build a Career.At Pace, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. Since 1978, we’ve continued developing innovative practices that drive sustainability and empower our partners with accurate quality data at every critical moment and milestone.That's why we need you - your curiosity, your talents, and your drive - to help us advance this important work, and your career.We’re seeking curious, motivated individuals who are passionate about protecting our environment and the communities we serve. If you’re looking to develop your skills, contribute to meaningful scientific work, and build a long-term career in environmental science, Pace could be the perfect place for you.Find Your Place at PaceJoin us as a Client Project Manager, where you’ll be responsible for end-to-end project ownership—ensuring environmental samples are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projects representing up to $2M in revenue, depending on experience, client assignments, and business needs, while delivering exceptional technical and customer-centric service.What You’ll DoOnboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMSBuild and maintain strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalationsConduct regular client check-ins to ensure satisfaction and proactively address needsMonitor sample progress throughout the lab to ensure project timelines are on trackCoordinate with laboratory departments to ensure timely project execution and resolution of issuesProvide ongoing education and training to clients to maximize product and service utilizationMonitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operationsIdentify upselling and cross-sell opportunities and communicate findings to sales and operations teams – should this be a part of the bullet two above?Lead project planning and timing with lab operations, sales, and clients; ensure accurate setup in LIMS, correct pricing, and clear communicationIdentify, track, and resolve project issues promptly Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvementManage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing)Contribute to departmental efficiency through suggestions and active participation as a team memberPromote Pace’s mission through professional, courteous, and cooperative interactions with customers and staffWhat You’ll BringBachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experienceTwo (2) years of customer service or client-facing experienceStrong organizational and time management skills, with the ability to manage multiple projects and prioritiesExcellent communication skills, with the ability to effectively engage clients and internal stakeholdersProven ability to build and maintain strong client relationshipsProblem-solving mindset with the ability to identify issues and drive solutionsHigh attention to detail with a focus on accuracy and qualityFind Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.BenefitsWhen you join Pace, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.Equal Opportunity EmployerPace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.