Client Principal

Tech Keys Llc; Howell Township, Northern (NJ, KY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Tech Keys LLC is seeking a Client Principal who owns a portfolio of accounts, defines the relationship, plan, accountability, and outcome. You are the client’s owner—handling CFO-level calls and ensuring the right experts join the right conversations at the right altitude.

You will own the relationship, drive the technology roadmap, and lead regular reviews to secure retention, satisfaction, and growth across your portfolio.

Responsibilities

• Own the relationship for every account in your portfolio; be the single accountable owner.
• Create and maintain current technology roadmaps tied to client goals and budget.
• Lead monthly operational reviews and quarterly strategic reviews with the right stakeholders.
• Coordinate executive, technical, and administrative colleagues to deliver outcomes.
• Provide honest risk, spend, and next-step guidance to clients.

Job description

About the role

Most IT providers assign an account manager who absorbs escalations, relays messages, and spends the day reacting. We are building something different — a small group of senior people who own client relationships the way an engagement partner owns a client at a law or accounting firm.As a Client Principal you own a portfolio of accounts outright: the relationship, the plan, the accountability, and the outcome. You are thepersona client's owner or CFO calls, and the person who makes sure the right specialist is in the right conversation at the right altitude. You will not be buried in tickets — and that is deliberate, not incidental.

What you own

What you ownThe relationship.You are the single accountable owner for every account in your portfolio. Clients know exactly who you are and never wonder who to call.The plan.Every account has a current, written technology roadmap tied to that client's business goals and budget. You own it and you keep it true.The cadence.Monthly operational reviews and quarterly strategic reviews happen on schedule, properly prepared, with the right people in the room. You do not let them slip.The outcome.Retention, satisfaction, and growth of your portfolio are yours. When an account is at risk, you know before anyone else does.The orchestration.You bring executive, technical, and administrative colleagues into the right moments. You do not do their work — you make sure it happens.The truth.You tell clients what they need to hear about risk, spend, and what to do next, including when the honest answer costs them money or costs us a project.

How you'll spend your time

Howyou'llspend your timeMonthly, per account —an operational review: what the trends say, which problems keep recurring, what is about to break, and what we are doing about it.Quarterly, per strategic account —a business review with the client's decision maker: roadmap, budget, risk, compliance posture, and what next year needs to look like.Continuously —reading the signals, owning escalations end to end, keeping the account plan honest, and staying close to the people who matter at each client.You will be given assembled data. You are not expected to build your own reports — your job is to interpret and act, not to gather.

What this role is not

What this role is notWe are explicit about this because it is precisely where roles like this usually fail.You are not on the serviceboardand you do not carry a ticket queue.You are not a technical escalation resource.When something is genuinely hard, you bring the right engineer — you do not become one.You are not a message relay.Your colleagues speak directly with their counterparts at the client. You stay aware rather than in the middle.You are not a salesperson carrying a quota.Growth follows from good advice. You will never be asked to push something a client does not need.

What you'll be measured on

Whatyou'llbe measured onPortfolio retention and net revenue retentionClient satisfaction and the strength of your executive relationshipsCadence compliance — reviews delivered on schedule and to standardAccount health trend across the portfolioRoadmap adoption — how much of what you recommendactually getsdoneOrganic growth fromworkthe client asked you for