Client Payroll Team Lead — Growth & Compliance

Iris Software Group; United States; Remote; USD 73,000 - 100,000; Full time

Benefits offered by this job

Flexible working options

Job summary

IRIS Software Group in Manchester is seeking a Client Payroll Team Lead to lead a sizeable payroll bureau team on-site. You will deliver accurate payroll services to a diverse client base, ensure on-time processing and meet SLAs and KPIs, and provide escalation support for payroll queries.

You will develop the team, maintain up-to-date legislation knowledge, and drive continuous improvement in payroll processes within a leading UK software company.

Qualifications

• 5+ years payroll experience including end to end payroll processing.
• Strong knowledge of PAYE, pensions and payroll legislation.
• Experience leading or mentoring a team
• Strong customer focus with excellent communication skills
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced, deadline driven environment

Responsibilities

• Lead, coach and develop a team of payroll professionals to maximise performance.
• Ensure all payrolls are processed accurately, on time, and in line with SLAs and KPIs.
• Act as the primary escalation point for payroll queries and client issues.
• Manage team performance, productivity and development plans.
• Build strong, trusted relationships with clients, ensuring high satisfaction and retention.
• Maintain up to date knowledge of payroll legislation and ensure team compliance.
• Support continuous improvement of payroll processes and service delivery, join one of the UK's largest privately held software companies supporting millions of users.

Skills

Payroll leadership

Payroll processing

PAYE knowledge

Customer focus

People management

Job description

IRIS Software Group in Manchester is seeking a Client Payroll Team Lead to lead a sizeable payroll bureau team on-site. You will deliver accurate payroll services to a diverse client base, ensure on-time processing and meet SLAs and KPIs, and provide escalation support for payroll queries.

You will develop the team, maintain up-to-date legislation knowledge, and drive continuous improvement in payroll processes within a leading UK software company.