Client Payroll Team Lead

IRIS; United States; Remote; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

IRIS Software Group is seeking a Client Payroll Team Lead to manage a hands-on payroll team delivering accurate, compliant services to a diverse client portfolio. You’ll coach the team, ensure payrolls are processed on time, and act as the main escalation point for payroll queries.

The role emphasizes strong leadership, customer focus, and up-to-date knowledge of payroll legislation, with flexible and remote working options available to fit a fast‑paced environment.

Qualifikationen

• 5+ years of payroll experience, including end to end payroll processing.
• Strong knowledge of PAYE, pensions and payroll legislation.
• Experience leading or mentoring a team.
• Strong customer focus with excellent communication skills.
• Highly organised with strong attention to detail.
• Comfortable working in a fast-paced, deadline driven environment.

Aufgaben

• Lead, coach and develop a team of payroll professionals to maximise performance.
• Ensure all payrolls are processed accurately, on time, and in line with SLAs and KPIs.
• Act as the primary escalation point for payroll queries and client issues.
• Manage team performance, productivity and development plans
• Build strong, trusted relationships with clients, ensuring high satisfaction and retention.
• Maintain up to date knowledge of payroll legislation and ensure team compliance.
• Support continuous improvement of payroll processes and service delivery

Kenntnisse

Payroll processing

Leadership

Communication

Attention to detail

Customer focus

Jobbeschreibung

About IRIS

IRIS Software Group is one of the UK’s largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We’re a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development – and we’re growing fast.

At IRIS Software Group, we power the businesses behind the UK economy processing payroll for a significant proportion of UK employees and supporting organisations with mission-critical solutions.

We are now looking for a Client Payroll Team Lead to join our growing payroll bureau team.

The Role

This is a hands on leadership role, where you’ll lead a team responsible for delivering accurate, compliant payroll services to a wide portfolio of clients.

You’ll play a key role in ensuring exceptional service delivery while developing and motivating your team.

Key Responsibilities

• Lead, coach and develop a team of payroll professionals to maximise performance.

• Ensure all payrolls are processed accurately, on time, and in line with SLAs and KPIs.

• Act as the primary escalation point for payroll queries and client issues.

• Manage team performance, productivity and development plans

• Build strong, trusted relationships with clients, ensuring high satisfaction and retention.

• Maintain up to date knowledge of payroll legislation and ensure team compliance.

• Support continuous improvement of payroll processes and service delivery

About You

• 5+ years’ payroll experience, including end to end payroll processing.

• Strong knowledge of PAYE, pensions and payroll legislation.

• Experience leading or mentoring a team

• Strong customer focus with excellent communication skills

• Highly organised with strong attention to detail

• Comfortable working in a fast-paced, deadline driven environment

Why IRIS?

• Join one of the UK’s largest privately held software companies supporting millions of users

• Work in a collaborative, people first environment recognised as a Great Place to Work

• Opportunities for career progression and development

• Flexible and remote working options available

• Be part of a business that powers critical payroll services across the UK

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.