Client Partnerships Manager – Ophthalmology RCM

Mbw Rcm; Deerfield (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Mbw Rcm is seeking a seasoned Client Services Manager with deep Revenue Cycle Management expertise in ophthalmology, optometry, and retina practices. The role balances strategy and execution while coordinating with offshore teams to deliver outcomes.

The ideal candidate has 7+ years in RCM and client services, strong analytic skills, and a background in ophthalmology workflows, injections, diagnostics, and office vs. surgery billing. Remote US role with quarterly travel.

Qualifications

• 7+ years in Revenue Cycle Management with client services or account management.
• Deep understanding of ophthalmology, optometry and retina workflows.
• Experience managing offshore operations, preferably in India.
• Strong analytical skills with ability to translate data into action.

Responsibilities

• Serve as the primary client-facing leader for ophthalmology, optometry and retina practices.
• Apply detailed knowledge of ophthalmology workflows and injection billing.
• Develop and manage structured agendas, meeting recaps and action plans.
• Act as project manager between clients and operations across U.S. and India teams.
• Conduct and deliver Customer Business Reviews (CBRs) with performance insights.
• Coordinate with India operations to optimize ophthalmology workflows.
• Monitor KPIs and provide analytics on payer trends, visit mix, and billing efficiency.
• Lead escalations and identify opportunities for service and process improvements.
• Build long-term client relationships and identify growth opportunities.

Skills

RCM Expertise

Client Management

Ophthalmology Knowledge

Analytical Skills

Offshore Coordination

Project Management

Agile Methodologies

Education

Bachelor's in Healthcare Administration

Master's preferred

Job description

We are seeking a seasoned Client Services Manager with deep expertise in Revenue Cycle Management (RCM) and strong knowledge of ophthalmology, optometry, and retina practices. The ideal candidate understands the operational and billing differences across these specialties—including injections, diagnostics, surgical procedures, and office-based visits—and has experience guiding clients through the nuances of ophthalmology revenue cycle workflows. This role requires a client-focused leader who can balance strategy and execution, adapt to agile client needs, and effectively coordinate with our captive India operations team to deliver exceptional results.

Location: Remote (US)
Reports To: CEO
Travel Requirement: Occasional travel to client sites on a quarterly basis, as needed, along with periodic visits to company headquarters in Deerfield, IL.

Key Responsibilities

• Serve as the primary client-facing leader for ophthalmology, optometry, and retina practices, ensuring exceptional service delivery and client satisfaction.
• Apply detailed knowledge of ophthalmology workflows, including differences between optometry, ophthalmology, and retina specialties; injection billing and various treatment modalities (e.g., anti-VEGF therapies); and office visits vs. surgery visits and related revenue cycle implications.
• Develop and manage structured agendas, detailed meeting recaps, and action plans to ensure seamless communication between clients and internal teams.
• Act as the project manager between clients and operations, coordinating workflows, timelines, and deliverables across U.S. and India-based teams.
• Conduct and deliver Customer Business Reviews (CBRs), presenting performance insights, identifying areas for optimization, and aligning on client goals.
• Collaborate closely with the India operations team to manage ophthalmology-specific workflows, address challenges, and ensure continuous improvement.
• Monitor key performance indicators and provide analytical insights tailored to ophthalmology practices, including payer trends, surgical vs. office visit mix, and injection billing efficiency.
• Lead escalations, resolve complex RCM issues, and proactively identify opportunities for service and process enhancement.
• Build strong, long-term client relationships and identify opportunities for growth and expanded services.

Qualifications

• 7+ years of experience in Revenue Cycle Management, with at least 3 years in client services or account management roles.
• Strong understanding of ophthalmology, optometry, and retina practice structures, including workflows for injections, diagnostics, and surgical care.
• Proven success managing RCM for healthcare organizations, ideally within ophthalmology and surgical specialties.
• Experience in high-growth, fast-paced healthcare organizations.
• Demonstrated ability to manage and collaborate with offshore operations teams, preferably in India.
• Strong analytical skills with the ability to interpret practice data and provide actionable insights.
• Excellent organizational, time-management, and multitasking abilities.
• Bachelor's degree in Healthcare Administration, Business, or related field (Master's preferred).

Skills & Attributes

• Specialty Expertise: Deep understanding of the operational and billing nuances between optometry, ophthalmology, and retina practices.
• Client-Centric Mindset: Committed to understanding and addressing client priorities with empathy and precision.
• Agility: Skilled at pivoting strategies and workflows to adapt to evolving client and practice needs.
• Analytical & Data-Driven: Ability to interpret complex billing and operational data to drive decision-making.
• Collaborative Leadership: Strong interpersonal skills to influence and partner across diverse teams, including offshore resources.
• Strategic Execution: Capable of balancing day-to-day operational excellence with long-term client growth initiatives.