Client Partnership Associate - Remote

Bright Horizons; Watertown (MA); Remote; USD 78,000 - 83,000; Full time

Job summary

A leading company in childcare and education is seeking a Client Partnership Associate to manage client relationships and provide exceptional service. This remote role requires strong communication skills and the ability to thrive in a fast-paced environment. The ideal candidate will possess a Bachelor's degree and relevant experience, ensuring compliance and operational support for a portfolio of clients. Join a collaborative team dedicated to fostering personal and professional growth.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid holidays, sick leave, and vacation time

Qualifications

• 4-6 years of related work experience required.
• Ability to thrive in a fast-paced environment.
• Experience in a virtual, collaborative environment.

Responsibilities

• Provide strategic input on process and implementation of programs.
• Serve as day-to-day operational support for assigned clients.
• Handle client employee escalations and appeals.

Skills

Communication

Relationship-building

Prioritization

Detail-oriented

Education

Bachelor's Degree

Job description

The Client Partnership Associate leverages client partnerships, subject matter expertise, best practice recommendations, and customer service. They possess strong communication and relationship-building skills to identify client needs, craft solutions, and provide best-in-class customer service.

The role will be the primary liaison for day-to-day operations and program support with a portfolio of clients. They will partner with Client Relations, Employee Services, Senior Supervisors, and internal teams to deliver exceptional service.

This role is responsible for managing a portfolio of clients and acting as the steward of their tuition policies.

This is a Remote position available in the United States.

Responsibilities

1. Provide strategic input on process and implementation of programs from a compliance perspective.
2. Serve as day-to-day operational support for assigned clients.
3. Work with Client Relations as the primary operations representative for their portfolio, hosting meetings and calls (internal and external).
4. Consult with and actively listen to clients to identify operational topics related to their programs and accounts.
5. Maintain Client Tracker for assigned clients.
6. Support client programs and project rollouts.
7. Manage operational change orders and demos for client admins.
8. Provide input for Quarterly Business Reviews (QBRs).
9. Submit Jira tickets as needed.
10. Partner with the manager on compliance issues and coaching.
11. Manage suspected fraud processes as identified by Employee Services.
12. Maintain and validate the accuracy of client reference materials in the Knowledge Base.
13. Handle client employee escalations and appeals.

Qualifications

1. Bachelor's Degree or comparable experience required.
2. 4-6 years of related work experience required.
3. Alternatively, 3 years of relevant experience in lieu of a degree.
4. Ability to prioritize, manage multiple clients, and thrive in a fast-paced environment.
5. Experience working in a virtual, collaborative environment.
6. Must be able to work independently from a quiet home office during standard business hours (9-5 local time).
7. Self-starter, highly motivated, and detail-oriented.
8. Some travel may be required.

Compensation

The annual salary ranges from $78,000 to $83,000, depending on experience, education, certifications, location, and other factors.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Disability insurance
• Paid holidays, sick leave, and vacation time (subject to eligibility and schedule)

Application Deadline

Open until May 16, 2025.

Life at Bright Horizons

Our people are at the heart of our company. We foster a collaborative environment that supports career growth and personal development. Join us to build a brighter future.

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, age, disability, sexual orientation, veteran status, or any other protected characteristic. For accommodations during the application process, contact our recruitment helpdesk.