Client Partnership Associate - Remote

Bright Horizons; Charlotte Amalie (United States Virgin Islands); Remote; USD 78,000 - 83,000; Full time

Job summary

A leading company is seeking a Client Partnership Associate to leverage client partnerships and provide exceptional customer service. This remote role involves managing client portfolios, collaborating with internal teams, and ensuring compliance with tuition policies. Ideal candidates will possess strong communication skills and have a Bachelor's degree or comparable experience. Join us to foster a collaborative environment that supports career growth.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Paid holidays

Sick leave

Vacation days

Qualifications

• 4-6 years of related work experience.
• Ability to work independently from a home office.

Responsibilities

• Provide strategic input on process and implementation.
• Serve as operational support for assigned clients.
• Manage operational change orders.

Skills

Communication

Relationship-building

Prioritization

Self-motivated

Education

Bachelor's degree

Job description

The Client Partnership Associate leverages client partnerships, subject matter expertise, best practice recommendations, and customer service. They possess strong communication and relationship-building skills to identify client needs, craft solutions, and provide best-in-class customer service.

The role serves as the primary liaison for day-to-day operations and program support within a portfolio of clients. They partner with Client Relations, Employee Services, Senior Supervisors, and internal teams to deliver exceptional service.

This position manages a portfolio of clients and acts as the steward of their tuition policies.

This is a Remote position available in the United States.

Responsibilities

• Provide strategic input on process and implementation of programs from a compliance perspective.
• Serve as the day-to-day operational support for assigned clients.
• Partner with Client Relations as the primary Operations representative, hosting meetings and calls (internal and external).
• Consult with clients to identify operational topics related to their programs and accounts.
• Maintain the Client Tracker for assigned clients.
• Support client programs and project rollouts.
• Manage operational change orders.
• Conduct demos for client admins.
• Provide input for quarterly business reviews (QBRs).
• Submit Jira tickets as needed.
• Collaborate with managers on compliance issues and coaching.
• Manage suspected fraud processes as identified by Employee Services.
• Maintain and validate client reference materials in the knowledge base.
• Handle client employee escalations and appeals.

Qualifications

• Bachelor's degree or comparable experience.
• 4-6 years of related work experience.
• Alternatively, 3 years of experience in lieu of a degree.
• Ability to prioritize and manage multiple priorities in a fast-paced, dynamic environment.
• Experience working in a virtual, collaborative environment.
• Must be able to work independently from a quiet home office during standard business hours (9-5 local time).
• Ability to manage multiple clients effectively.
• Self-motivated, detail-oriented, and proactive.
• Some travel may be required.

Compensation: The annual salary ranges from $78,000 to $83,000, depending on experience and other factors.

Benefits: Medical, dental, vision insurance; 401(k); life and disability insurance; paid holidays, sick leave, and vacation days, subject to eligibility.

Application Deadline: May 16, 2025.

Life at Bright Horizons

Our people are the heart of our company. We foster a collaborative environment that supports career growth and personal development. Join us to build a brighter future.

Bright Horizons is an equal opportunity employer and provides accommodations for applicants with disabilities. For assistance, contact our recruitment helpdesk at 855-877-6866 or [e-mail].