Client Partner (EdTech, Digital Learning)

Pyramid Consulting, Inc; New Jersey; Remote; USD 200,000 - 280,000; Full time

Job summary

Pyramid Consulting, Inc. seeks a seasoned Client Partner/Account Manager in EdTech to manage US client relationships, lead globally distributed teams, and deliver AI-native learning solutions.

This remote role emphasizes digital content services, learning platforms, and analytics to improve student outcomes. You will own annual P&L, drive revenue growth, and align account plans with client objectives across content, data, and engineering offerings, while staying ahead of EdTech trends such as

Qualifications

• 10+ years in account management or business development within EdTech or digital publishing.
• Direct P&L ownership of $5–6M with consistent revenue growth and profitability.
• Bachelor’s in Business Administration or Education Tech; MBA preferred.

Responsibilities

• Manage US client relationships and ensure satisfaction.
• Lead globally distributed teams delivering AI-native solutions and digital learning platforms.
• Grow accounts via cross-sell and up-sell across content, data, and engineering.
• Own annual P&L and drive profitability and revenue growth.
• Forecast revenue and optimize delivery costs across Onshore/offshore teams.
• Prevent account churn and develop strategic account plans.
• Ensure delivery excellence in digital publishing, platform modernization, and data projects.

Skills

Account management

Leadership

Executive presence

Negotiation

Client relationships

Communication

Strategic thinking

Forecasting

Cross-functional collaboration

Education

Bachelor’s in Business Administration

MBA preferred

Tools

Analytics tools

Cloud platforms

LMS standards

Job description

Immediate Interview and joining opportunity

Job Title/Role: Client Partner (EdTech)

Industry: Education Technology (EdTech)

Work Location: Remote - New York City/New Jersey

Job Summary:

We are seeking an experienced Client Partner/Account Manager with deep expertise in EdTech and Digital Learning. You will manage key US client relationships, lead globally distributed teams, and deliver value through AI-native solutions, digital content services, and modern learning platforms.

Key Responsibilities:

• Serve as the primary point of contact for US-based clients, ensuring consistent engagement and satisfaction.
• Build long-term partnerships by understanding curriculum needs, platform challenges, and strategic learning goals.
• Drive account growth through cross-sell and up-sell opportunities across content, data, and engineering portfolios.
• Own annual P&L responsibility, ensuring profitability and revenue growth.
• Manage budgets, forecast revenue, and optimize operational efficiencies across Onshore/offshore teams.
• Prevent account churn and improve delivery cost structures.
• Develop and execute account plans aligned with client learning objectives and growth goals.
• Ensure delivery excellence in digital publishing, platform modernization, and data engineering projects.
• Stay ahead of EdTech trends, competitive landscape, and emerging technologies (LLMs, personalized learning pathways).

Domain & Technical Expertise

• Demonstrate deep knowledge of higher education, K-12 publishing, assessments, and digital content standards (LTI, QTI, SCORM).
• Act as a trusted advisor, offering insights on modern learning experience design (LXD) and EdTech frameworks.
• Collaborate with technology teams to design innovative learning solutions leveraging analytics, Generative AI, and SaaS platforms.
• Drive adoption of learning analytics, dashboards, and predictive models for student retention.
• Propose scalable, secure, and cost-effective cloud-native architectures aligned with client objectives.

Qualifications:

• Education: Bachelor’s in business administration, Education Technology, Computer Science, or related field (MBA preferred).
• Experience: 10+ years in account management, client partnerships, or business development within EdTech/Higher Education/Digital Publishing.
• Leadership: Proven success leading large, globally distributed teams and managing complex delivery architectures.
• Commercial Scale: Direct P&L ownership of $5–6M with consistent revenue growth and profitability.
• Industry Knowledge: Strong understanding of EdTech challenges, AI-native personalization, and compliance standards (FERPA, COPPA, WCAG).
• Technical Acumen: Familiarity with analytics, cloud ecosystems, and AI-driven solutioning.
• Soft Skills: Exceptional communication, negotiation, and executive presence with fluency in the US enterprise/institutional market.

COMPENSATION:

The base pay for this position ranges from $200,000 to $250,000 with a potential earning opportunity of 280K+. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Dependent on the position offered, bonus, and other forms of compensation may be provided as part of a total compensation package.

Our client is an Equal Opportunity Employer. All applicants hired will be subject to a background check and drug screening.