Client Partner

Quest Global; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Quest Global seeks a strategic Account Manager to drive revenue and profitability for key accounts. You will manage multi-disciplinary teams, cultivate executive relationships, and lead end-to-end proposals and campaigns to capture new business opportunities.

Ideal candidates bring deep engineering services knowledge, strong negotiation skills, and a track record of growing large accounts across geographies, with a focus on long-term partnerships and value-based pricing.

Qualifications

• Deep domain knowledge of the vertical and related engineering services.
• Strong relationships with senior and mid-level technical managers.
• Experience in authoring complex proposals and negotiating MSAs (master service agreements).
• Experience with global remote / offshore delivery model.
• Proven ability to grow businesses profitably.
• Excellent interpersonal and communication skills at all levels.

Responsibilities

• Lead overall effort to grow account revenue and profit.
• Leverage relationships with engineering influencers and decision makers.
• Develop and implement strategic account plans for growth.
• Identify and lead unsolicited strategic campaigns to grow the account.
• Lead and manage solicited proposal responses for new business services.
• Expand to new locations/divisions per strategic plan.
• Coordinate quarterly customer reviews and account communications.
• Cross-sell and up-sell services to account partners.
• Lead annual budgets and rolling revenue forecasts.
• Lead sales-delivery teams and monitor progress.
• Identify and monitor internal investments to support growth.

Skills

Relationship building

Strategic thinking

Sales leadership

Communication skills

Cross-functional teamwork

Job description

Job Requirements

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities

• Revenue and Profit Growth . Lead overall effort to grow [Account] account revenue and profit to emerge as a key strategic partner for [Account].
• Relationships. Leverage existing customer relationships with [Account] engineering influencers and decision makers at both executive and mid-level manager levels. Develop and expand relationships with senior and mid-level customers.
• Account Analysis, Plans and Implementation. Develop and implement in-depth analysis and strategic account planning (StrAP) for [Account] to identify key focus areas for growth including account headcount, competitive analysis, customer needs per engineering service area, SWOT, Quest relationship summary and Quest capability gaps. Make key business decisions on what services/solutions to pursue and invest in.
• Unsolicited Campaigns . Identify and lead unsolicited, strategic campaigns to grow the account. Leverage Quest relationships, influence customer decision makers, monitor milestones, track action item progress and lead the campaign proposal effort.
• Solicited Proposals. Lead and manage all solicited proposal responses for all new business services or customers. Develop plans and proposals to realize the revenue target from the account, quarter on quarter.
• Expand to New Locations/ Divisions . Develop and implement plans to enter new geographies or divisions of [Account] as per the strategic account plan.
• Customer Communications. Hold quarterly customer reviews, lead/author Account Branding Newsletters and other communications per Quest process.
• Cross Sell and Up Sell. Leverage Quest best practices and from other accounts, to develop and operationalize plans to introduce new services to [Account].
• Annual Budgets and Forecasts. Lead efforts to create annual revenue and expense forecasts as well as monthly rolling revenue forecasts.
• Lead ‘Virtual Account Unit’ (VAU). Lead sales-delivery matrixed team for [Account]. Coordinate efforts, hold weekly meetings and lead monthly report out to Quest Sales & Delivery executives.
• Invest Sales Discretionary Funding. Identify, approve, and monitor internal investments for operations support to achieve target growth opportunities.
• Billing Rate Negotiations. Lead efforts to establish rates that leverage value pricing. Includes data gathering, analysis, proactive engagement of customer champions, pricing strategies, competitive positioning, competitor assessment, etc.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

• Deep domain knowledge of the [Vertical] Vertical, specifically [sub sectors], with knowledge of products & lifecycle, engineering & manufacturing processes, major OEMs, major engineering services suppliers, external drivers and funding.
• Strong relationships with senior and mid-level technical managers at [Account]
• [Account] engineering knowledge and complete product life-cycle knowledge including,
  • Engineering processes including design, manufacturing, analysis, aftermarket, quality, fielded product support (both software & hardware)
  • challenges related to cost, delivery, schedule, or support
  • internal funding process including timing, influencers and approvals
  • outsourcing processes, funding, upcoming changes and leadership
  • Existing major outsourcing suppliers including SWOT and [Account’s] assessment of respective suppliers
• Strong commercial skills and experience including selling process, negotiating, pricing, costing, discount structures, terms and conditions, sales strategy development, execution and sales proposal development.
• Understanding of relevant/adjacent technologies and competitor’s services.
• Experience in authoring complex proposals; experienced in negotiating master service contracts and long-term agreements.
• Experience working with global remote team / offshore delivery model environment
• Proven ability to grow businesses profitably
• Experience with sales and account management and in developing strategic plans
• Experience leading cross functional teams
• Excellent interpersonal and communication skills, both verbal and written and ability to communicate effectively at all levels.
• Results driven, high energy, self‑motivated, persistent and able to work independently
• Decisive, analytical, strategic thinker.