Client Partner

Genuine Parts; Seattle (WA); On-site; USD 24,936 - 41,560; Full time

Job summary

Parallel, a product studio, is seeking a seasoned Client Partner to nurture strategic client relationships, drive revenue, and shape engagements from qualification to delivery. This role combines business development, product design insight, and strong communication to represent Parallel with credibility.

You will lead client conversations, expand opportunities, coordinate with design and engineering teams, and manage revenue forecasting.

Qualifications

• 5+ years experience in a Client Relationship or Account Director role, preferably in a top-tier consultancy in product design, software development, or digital marketing.
• Excellent interpersonal skills with the ability to pitch credibly and build lasting client relationships.
• Able to identify risks in a relationship and mitigate them with the service team.
• Experience delivering both good and bad news to clients and internal teams.

Responsibilities

• Participates in calls with new prospects to determine fit and opportunity.
• Finds opportunities to expand engagements and nurture long-term client relationships.
• Communicates and sells the Parallel process and methodology.
• Gathers required information regarding project description and deliverables.
• Collaborates with leadership and teams to create estimates and proposals.
• Negotiates terms of a proposal and reaches mutually beneficial agreements.
• Owns client communications, including bi-weekly status calls and monthly in-person meetings.
• Ensures client needs are met throughout the project lifecycle and addresses concerns.
• Responsible for revenue realization and forecasting for all assigned accounts.
• Some travel is required to client sites.

Skills

Client relationship

Account leadership

Business development

Communication

Sales negotiations

Job description

Overview

Parallel is a product studio where we help our clients build better products, faster. We focus on planning and designing high-impact products — ones that are citizen-focused, affect tons of people, and/or tackle important problems. We make these products look better, but more importantly, we make them work better for the millions of people using them.

Our Client Partners are part business development, part product/design leaders, part quality assurance, and part diplomats. They are champions of building connections and excellent products, nurturing existing client relationships while constantly building new ones.

Role & Responsibilities

• Participates in calls with new prospects to determine if there is a good fit and opportunity.
• Finds opportunities to expand engagements and nurtures relationships over time in order to build long-term, recurring client engagements.
• Communicates and sells the Parallel process and methodology.
• Gathers required information regarding project description and deliverables.
• Collaborates with the leadership & teams to create the estimate and proposal.
• Negotiates the terms of a proposal and comes to a mutually beneficial agreement.
• Owns communication between our team and the decision-making client, including a minimum of bi-weekly status calls and monthly in-person meetings.
• Ensures that the client's needs are being met throughout the project lifecycle and their concerns are addressed through best-in-class work and processes.
• Responsible for revenue realization and forecasting for all assigned accounts.
• Some travel is required to client sites.

Skills & Abilities

• 5+ years experience in a Client Relationship or Account Director role, preferably in a top-tier consultancy in product design, software development, or digital marketing.
• Exceptional interpersonal skills – people like you.
• Ability to make a great first impression and maintain that impression, building genuine, lasting relationships with clients, not just closing deals.
• Able to pitch Parallel to clients with confidence, clarity, and credibility.
• Ability to identify risks in a relationship and work with the extended service team to mitigate these risks before they impact a client.
• Experience having hard conversations with clients, and delivering both good and bad news to the client and internal teams.
• Passion for great design and a strong understanding of the product design process and lifecycle.

Fee: INR 24,00,000 - INR 40,00,000