Client Partner

Capgemini; New York (NY); On-site; USD 192,000 - 273,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) / Retirement plans

Job summary

Capgemini is seeking an experienced Delivery Leader in New York to own end-to-end delivery for a portfolio of Insurance and Financial Services programs. You will drive performance against contracts, budgets, and KPIs while building trusted client relationships at senior levels.

Expect governance, risk management, and oversight of large, multi-location teams with a focus on profitability and operational excellence. Strong leadership and strategic thinking are required for success in this role.

Qualifications

• Bachelor's degree or higher in Business, Technology, Engineering, Finance, or related field.
• 18+ years of progressively responsible experience in IT services, consulting, or business transformation leadership.
• Proven experience managing portfolios exceeding $20M+ annual revenue.
• Strong track record of executive stakeholder management and client relationship leadership.
• Experience leading globally distributed teams across onsite and offshore delivery models.

Responsibilities

• Own end-to-end delivery accountability for a portfolio of Insurance and Financial Services programs and managed services engagements.
• Drive consistent execution against contractual commitments, SLAs, KPIs, quality, budget, and schedule targets.
• Establish governance practices and proactively manage risks, dependencies, and escalations.
• Lead complex transformation programs spanning application development, modernization, cloud, data, digital, and business operations.
• Build and maintain trusted relationships with client executives, business sponsors, and technology leaders.
• Own portfolio P&L including revenue, margin, forecasting, utilization, productivity, and cost management.
• Drive profitable growth through disciplined financial management and operational excellence.
• Collaborate with Account Executives, Client Partners, and Sales teams to identify growth opportunities.
• Lead and mentor Delivery Managers, Program Managers, and senior delivery leaders.

Skills

Delivery leadership

Client relationship management

Financial management

Strategic planning

Cross-functional leadership

Stakeholder management

Global delivery

Regulatory awareness

Education

Bachelor's degree in Business/Technology/Engineering

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Delivery Leadership

• Own end-to-end delivery accountability for a portfolio of Insurance and Financial Services programs and managed services engagements.
• Drive consistent execution against contractual commitments, SLAs, KPIs, quality, budget, and schedule targets.
• Establish strong governance practices and proactively manage risks, dependencies, and escalations.
• Lead complex transformation programs spanning application development, modernization, cloud, data, digital, and business operations.

Client Relationship Management

• Build and maintain trusted relationships with client executives, business sponsors, and technology leaders.
• Act as the primary point of accountability for delivery performance and client satisfaction.
• Partner with client stakeholders to align delivery strategy with business objectives and regulatory requirements.
• Identify opportunities to enhance value realization and improve client outcomes.

Financial Accountability

• Own portfolio P&L including revenue, margin, forecasting, utilization, productivity, and cost management.
• Drive profitable growth through disciplined financial management and operational excellence.
• Support commercial negotiations, renewals, change requests, and statement-of-work discussions.
• Ensure delivery commitments align with approved financial targets and business objectives.

Business Growth & Account Expansion

• Collaborate with Account Executives, Client Partners, and Sales teams to identify growth opportunities.
• Develop and execute account growth strategies focused on expanding Capgemini's footprint.
• Support client pursuits, solution shaping, proposals, and executive presentations.
• Drive cross-sell and up-sell opportunities across Capgemini's service portfolio.

Leadership & Talent Development

• Lead and mentor Delivery Managers, Program Managers, and senior delivery leaders.
• Build high-performing, diverse, and inclusive teams across onsite, nearshore, and offshore locations.
• Drive workforce planning, succession planning, talent development, and leadership capability building.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.

Operational Excellence

• Champion delivery excellence frameworks, quality processes, and continuous improvement initiatives.
• Ensure compliance with industry regulations, client governance requirements, and Capgemini standards.
• Leverage automation, AI, and operational best practices to improve efficiency and client value.
• Drive standardized reporting, metrics, and executive-level communications.

Job Description

Required Qualifications

• Bachelor's degree in Business, Technology, Engineering, Finance, or a related field.
• 18+ years of progressively responsible experience in IT services, consulting, or business transformation leadership. 10+ years leading large-scale delivery organizations within Financial Services and Insurance.
• Proven experience managing portfolios exceeding $20M+ annual revenue.
• Strong track record of executive stakeholder management and client relationship leadership.
• Demonstrated ownership of delivery financials, forecasting, margins, and business performance.
• Experience leading globally distributed teams across onsite and offshore delivery models.
• Strong understanding of Digital Transformation, Cloud, Data & AI, Application Services, and Managed Services.

Preferred Qualifications

• Deep knowledge of Life Insurance, Annuities, Group Benefits, Wealth Management, or Banking domains.
• Experience supporting Fortune 500 Financial Services clients.
• MBA or advanced business degree preferred.
• Certifications such as PMP, SAFe, ITIL, Lean Six Sigma, or equivalent.

Key Success Metrics

• Client Satisfaction (CSAT)

The base compensation range for this role in the posted location is 191583 - 272584

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Important Notice

Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.