Client Outreach & Sales Support Coordinator

Kelly Automotive Group; Lynn (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Blue Cross Blue Shield Medical and 1st

401K after 90 days

Paid Time Off

Sick Time

Vacation Time

Paid Training

Career Advancement Opportunities

Job summary

Kelly Automotive Group in Lynn, MA is seeking a Business Development Coordinator for Kelly Honda. You will be a collaborative team player with strong communication skills, handling initial outreach to clients about products and services, and coordinating sales appointments.

Daily duties include responding to inquiries via phone, email, and live chat, presenting financing options, using the CRM to track leads, and supporting sales/management teams.

Qualifications

• At least one previous role based in customer service experience.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Communication skills

Team player

Tools

CRM

Microsoft Office

Job description

Kelly Automotive Group in Lynn, MA is seeking a Business Development Coordinator for Kelly Honda. You will be a collaborative team player with strong communication skills, handling initial outreach to clients about products and services, and coordinating sales appointments.

Daily duties include responding to inquiries via phone, email, and live chat, presenting financing options, using the CRM to track leads, and supporting sales/management teams.