Client Order Specialist

CareerArc; Boxborough (MA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability

401(k) with company match

PTO and vacation

Tuition reimbursement

Job summary

Intertek is seeking a Client Order Specialist to support the sales and operations groups in Boxborough, MA. You will process signed quotations into orders, ensure quality standards, and navigate iConnect, Phoenix, PeopleSoft, and EPF.

The role offers 8:00am–5:00pm EST hours with competitive pay and extensive benefits; a strong emphasis on accuracy and customer service. Responsibilities include coordinating with customers and Account Managers, handling orders across systems, and resolving

Qualifications

• Associates degree with 1 year data entry experience.
• Or high school diploma/GED with 3 years data entry experience.
• Hours: 8:00am - 5:00pm EST.
• Performs with a high level of attention to detail.
• Excellent written and oral communication, including interfacing with clients via phone and email.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Thrives in a fast-paced, multi-task environment.
• Strong organizational and time management skills.
• Ability to work independently and solve problems.
• Must have proactive and positive attitude.

Responsibilities

• Validate all documentation submitted by client.
• Act as a liaison between Customer, Account Manager, and Operations, as needed.
• Process orders across all Intertek systems.
• Research and assist with resolving account problems.
• Manage new and existing client accounts.
• Use financial tools available to determine clients' credit worthiness and status.
• Create Intercompany projects.
• Assist with resolution of invoicing issues, as necessary.
• Create deposit invoices and submitting internal match payments.
• Perform other duties as required.

Skills

Data entry

MS Excel

Outlook

Communication

Time management

Attention to detail

Problem solving

Education

Associates degree

1 year data entry experience

High School Diploma/GED

3 years data entry experience

Tools

CRM systems

Web-based tools

Microsoft Office suite

Job description

Client Order Specialist – Boxborough, Massachusetts

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking aClient Order Specialistto join our Electrical team inBoxborough, Massachusetts.

Intertek's Electrical business line applies more than 100 years of product testing expertise to quickly and efficiently help clients meet safety, performance, environmental and quality requirements for every market. Spanning a wide range of industries such as Medical, Lighting, Renewable Energy, HVACR, Appliances & Electronics, Hazardous Locations, Industrial Equipment, Life Safety & Security, IT & Telecom Equipment, Intertek's global network of laboratories employ world-class experts in their fields who deliver quality, accurate testing and certification that continually exceeds our clients' expectations and helps to clear a path for their product's success.Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

TheClient Order Specialistis responsible for the administrative support of the sales and operations groups by processing signed sales quotations into orders and ensuring all quality standards and order requirements pertaining to company controls are met. This requires integrity, as well as a keen understanding of Intertek systems including iConnect, Phoenix, PeopleSoft, and EPF.

Salary & Benefits Information

The base wage or salary range for this position is $23/hour - $27/hour. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:

• Validate all documentation submitted by client
• Act as a liaison between Customer, Account Manager, and Operations, as needed
• Process orders across all Intertek systems
• Research and assist with resolving account problems
• Manage new and existing client accounts
• Use financial tools available to determine clients' credit worthiness and status
• Create Intercompany projects
• Assist with resolution of invoicing issues, as necessary
• Create deposit invoices and submitting internal match payments
• Perform other duties as required.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:

• Associates degree AND1 year of data entry experience
• OR High School Diploma/GED equivalent AND 3 years of data entry experience
• HOURS: 8:00am - 5:00pm EST
• Performs with a high level of attention to detail
• Resolution oriented
• Client focused
• Proficiency in Microsoft software applications including Outlook, Word, and Excel
• Excellent written and oral communication skills, including the ability to effectively interface with both internal and external clients via telephone and email
• Thrives in a fast-paced, multi-task environment
• Strong organizational and time management skills
• Ability to work independently and problem solve effectively
• Must have proactive and positive attitude

Preferred Requirements & Qualifications:

• Previous CRM and web-based computer program experience

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal peopleare our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [e-mail] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.