Client Order Specialist

Intertek; Boxborough (MA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

Intertek is hiring a Client Order Specialist to join the Electrical team in Boxborough, Massachusetts. The role focuses on processing orders, validating documents, and coordinating between customers, account managers, and operations.

It requires data entry experience and proficiency with MS Office. The position offers a base wage of $23–$27 per hour, with benefits including medical, dental, vision, life, 401(k), and PTO.

Qualifications

• Associates degree AND 1 year of data entry experience
• OR High School Diploma/GED equivalent AND 3 years of data entry experience
• HOURS: 8:00am - 5:00pm EST
• Proficiency in Microsoft Outlook, Word, and Excel
• Excellent written and oral communication skills with internal and external clients
• Ability to work in a fast-paced, multi-task environment
• Strong organizational and time management skills
• Ability to work independently and problem solve effectively
• Proactive and positive attitude

Responsibilities

• Validate all documentation submitted by client
• Act as a liaison between Customer, Account Manager, and Operations
• Process orders across all Intertek systems
• Research and resolve account problems
• Manage new and existing client accounts
• Use financial tools to determine client credit worthiness
• Create Intercompany projects
• Assist with invoicing issues and deposits

Skills

Data entry

Microsoft Excel

Outlook

Microsoft Word

Communication skills

Time management

Attention to detail

Problem solving

Education

Associates degree

High School Diploma/GED

Tools

iConnect

Phoenix

PeopleSoft

EPF

Job description

Job Description

Client Order Specialist – Boxborough, Massachusetts

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a

Boxborough, Massachusetts.

Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The

Job Description

Client Order Specialist – Boxborough, Massachusetts

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Client Order Specialist to join our Electrical team in Boxborough, Massachusetts.

Intertek's Electrical business line applies more than 100 years of product testing expertise to quickly and efficiently help clients meet safety, performance, environmental and quality requirements for every market. Spanning a wide range of industries such as Medical, Lighting, Renewable Energy, HVACR, Appliances & Electronics, Hazardous Locations, Industrial Equipment, Life Safety & Security, IT & Telecom Equipment, Intertek's global network of laboratories employ world-class experts in their fields who deliver quality, accurate testing and certification that continually exceeds our clients' expectations and helps to clear a path for their product's success. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.

We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.

Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Client Order Specialist is responsible for the administrative support of the sales and operations groups by processing signed sales quotations into orders and ensuring all quality standards and order requirements pertaining to company controls are met. This requires integrity, as well as a keen understanding of Intertek systems including iConnect, Phoenix, PeopleSoft, and EPF.

Salary & Benefits Information

The base wage or salary range for this position is $23/hour - $27/hour. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you’ll do:

• Validate all documentation submitted by client
• Act as a liaison between Customer, Account Manager, and Operations, as needed
• Process orders across all Intertek systems
• Research and assist with resolving account problems
• Manage new and existing client accounts
• Use financial tools available to determine clients’ credit worthiness and status
• Create Intercompany projects
• Assist with resolution of invoicing issues, as necessary
• Create deposit invoices and submitting internal match payments
• Perform other duties as required.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:

• Associates degree AND 1 year of data entry experience
• OR High School Diploma/GED equivalent AND 3 years of data entry experience
• HOURS: 8:00am - 5:00pm EST
• Performs with a high level of attention to detail
• Resolution oriented
• Client focused
• Proficiency in Microsoft software applications including Outlook, Word, and Excel
• Excellent written and oral communication skills, including the ability to effectively interface with both internal and external clients via telephone and email
• Thrives in a fast-paced, multi-task environment
• Strong organizational and time management skills
• Ability to work independently and problem solve effectively
• Must have proactive and positive attitude

Preferred Requirements & Qualifications:

• Previous CRM and web-based computer program experience

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [e-mail] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

About Us

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

About The Team

Backed by 125 years’ experience, Intertek's Electrical team provides assurance, testing, inspection and certification for a variety of electric products, including appliances, consumer electronics, lighting, medical devices, information communications technology, HVACR, industrial, and energy transmission and distribution. Our dedicated professionals help ensure the quality, safety, and sustainability of electrical products used by people throughout the world.