Client Operations Specialist

LNK Lanelink LLC; Carmel (IN); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401K match

Paid time off

Parental leave

Disability insurance

Employee assistance

Volunteer day

Tuition reimbursement

Career growth

Job summary

OPENLANE in Carmel, IN is seeking a Client Operations Specialist to streamline remarketing workflows, onboarding clients, and maintaining exceptional service across the lifecycle. You will serve as a critical liaison among clients, auctions, and internal teams to ensure operational excellence.

The role requires 3–5 years in wholesale automotive remarketing, strong communication, and analytical skills, with proficiency in AutoIMS and Google Workspace.

Qualifications

• High School Diploma or GED.
• 3-5 years in wholesale automotive remarketing or auto auction operations.
• 1-3 years of customer service with strong client relationships.
• Experience with AutoIMS and spreadsheets (Excel, Google Workspace).
• Ability to manage multiple priorities with accuracy.

Responsibilities

• Onboard and manage client onboarding and communications.
• Build and maintain strong client relationships and guide on processes.
• Review and audit remarketing timelines to ensure SLA compliance.
• Monitor inventory and activity across AutoIMS and LaneLink platforms.
• Analyze trends and propose operational improvements.

Skills

Customer service

Communication

Analytical thinking

Attention to detail

Cross-functional collaboration

Education

High School Diploma

Tools

AutoIMS

Google Workspace

Microsoft Excel

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Who We’re Looking For:

LaneLink is seeking a highly motivated Client Operations Specialist to support the day-to-day execution of remarketing operations while delivering an exceptional client experience. This role serves as a key liaison between clients, auctions, and internal teams, ensuring operational excellence, SLA compliance, and effective communication throughout the remarketing lifecycle. The ideal candidate combines strong customer service skills, analytical thinking, and automotive remarketing expertise to identify opportunities for improvement, solve complex challenges, and drive successful client outcomes.

You Are:

• A customer-focused professional with a passion for building and maintaining strong client relationships.
• An effective communicator who can confidently engage with clients, auction partners, and cross-functional teams.
• Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment.
• A problem solver who proactively identifies operational challenges, analyzes root causes, and implements solutions.
• A collaborative team player who thrives on supporting organizational goals and driving continuous improvement.
• A subject matter expert in remarketing operations who can provide guidance, training, and support on best practices.
• Adaptable and solutions-oriented, capable of navigating changing priorities while maintaining a high level of accuracy and productivity.

You Will:

• Serve as the primary point of contact for clients, managing onboarding, account setup, ongoing communications, inbound inquiries, and client notes.
• Build strong client relationships by providing expert guidance on LaneLink’s processes, services, and best practices.
• Review, process, and audit remarketing timelines and operational deliverables to ensure compliance with established SLAs.
• Monitor and manage inventory and account activity across AutoIMS, LaneLink, and third-party platforms.
• Investigate and resolve client concerns by partnering with internal departments and external stakeholders.
• Analyze operational trends, identify process inefficiencies, and recommend proactive solutions to improve the client experience.
• Prepare and maintain detailed operational reports, including inventory reconciliations, clear date audits, performance metrics, and trend analyses.
• Act as a technical resource for both clients and internal teams, assisting with escalations and complex operational issues.
• Support training initiatives by sharing knowledge, best practices, and operational expertise across the organization.
• Maintain high standards of quality, accuracy, and productivity in all aspects of daily work.
• Represent LaneLink as a brand ambassador and embody the company’s mission, values, and commitment to service excellence.
• Contribute to special projects and additional responsibilities as assigned by leadership.

Must Have’s:

• High School Diploma or GED.
• 3-5 years of experience in wholesale automotive remarketing and/or auto auction operations.
• 1-3 years of customer service experience with a proven track record of maintaining strong customer relationships.
• Strong communication and interpersonal skills.
• Demonstrated ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong analytical and problem-solving skills with the ability to identify trends and provide actionable recommendations.
• Experience working with AutoIMS and proficiency with Google Workspace and Microsoft Excel.
• Proven ability to collaborate cross-functionally and effectively resolve operational issues and client escalations.
• Commitment to delivering exceptional customer service and maintaining quality standards.
• Ability to work overtime as needed to support business demands.

Nice to Have’s:

• Bachelor’s degree.
• Advanced proficiency in AutoIMS, Microsoft Excel, and Google Workspace.
• Previous experience in operational leadership, project management, or process improvement initiatives.
• Experience developing reports, dashboards, and operational performance metrics.
• Experience training team members and serving as a subject matter expert.
• Demonstrated success driving operational efficiencies and improving customer experience through process enhancements.

Compensation Range:

Hourly: $24.00 - $25.00 USD

About OPENLANE:

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

OPENLANE is an equal opportunity employer and a drug-free workplace.