Client Operations Manager – Real Estate (LA/ATL)

Greenberg Traurig, LLP; Los Angeles (CA); On-site; USD 147,000 - 157,000; Full time

Job summary

Greenberg Traurig, LLP is seeking a Client Manager to join the Marketing Team in Los Angeles or Atlanta. The role focuses on client operations, governance, staffing, and strategic initiatives to support Kayne Anderson Real Estate and related client relationships, coordinating across legal teams, finance, pricing, and leadership.

The position requires strong client-service instincts, data fluency, and the ability to influence partners while maintaining a focus on process, escalation paths, and

Qualifications

• Demonstrated ability to manage complex, high-value client relationships involving multiple senior stakeholders, practice areas, offices, and matters.
• Experience working with billing, e-billing, financial reporting, legal project management, or pricing tools.
• Excellent written, presentation, facilitation, and executive-communication skills.
• Strong judgment, discretion, and ability to handle sensitive client, personnel, financial, and relationship information.
• Demonstrated ability to influence senior lawyers and business professionals without direct reporting authority.
• Exceptional organization and ability to prioritize competing deadlines in a fast-moving environment.

Responsibilities

• Establish and maintain client governance frameworks, including matter setup standards, billing protocols, task-code structures, timekeeper authorization processes, client data requirements, and operational controls.
• Coordinate client-specific outside counsel programs, including onboarding, training, guideline communication, attorney compliance monitoring, knowledge management resources, and operational support for client’s legal-service portfolio.
• Design and continuously improve client reporting systems, dashboards, data structures, workflows, and reconciliation processes to provide actionable portfolio-level visibility across budgets, forecasts, fee arrangements, matter performance, and legal spend.
• Lead strategic client initiatives involving legal operations, process improvement, technology adoption, artificial intelligence, reporting modernization, data analytics, and service-delivery innovation.
• Develop and maintain client knowledge-management resources, including playbooks, onboarding and training materials, reporting templates, operational documentation, and centralized repositories of client requirements and relationship intelligence.
• Serve as the operational quarterback across firm departments, coordinating stakeholders and driving accountability for client-service initiatives, process improvements, compliance requirements, and strategic priorities.
• Partner with relationship shareholder to support staffing across the client portfolio.
• Maintain visibility into current and anticipated client demand, including transaction pipelines, recurring workstreams, seasonal volume, deal closings, related milestones, and anticipated staffing pressure points.
• Develop and maintain a real-time or regularly refreshed staffing dashboard.
• Facilitate onboarding of new timekeepers and ensure that lawyers assigned to the account understand the client’s business, service expectations, billing rules, technology requirements, and preferred ways of working.
• Partner with Finance, Pricing, Billing, e-Billing, Innovation, and matter teams to improve the accuracy, timeliness, predictability, and client acceptability of bills.
• Review billing trends and exceptions to identify recurring issues.
• Work with partners and matter teams to establish matter budgets, phase plans, assumptions, staffing models, and fee estimates at matter inception or at agreed milestones.
• Organize and support regular internal account-team meetings and, where appropriate, joint meetings with the client’s legal, procurement, finance, real estate, and legal-operations stakeholders.
• Establish clear escalation protocols for service concerns, staffing bottlenecks, budget deviations, billing problems, deadline risk, or client dissatisfaction.
• Coordinate internal follow-up after client feedback sessions, panel reviews, annual reviews, RFPs, convergence events, or legal-operations meetings.
• Work with matter teams and legal project managers to introduce scalable, client-specific matter-management practices.
• Promote consistent use of engagement letters, matter plans, budgets, staffing plans, closing checklists, status reporting, precedent libraries, templates, technology tools, and post-matter reviews.
• Help create matter-intake and triage protocols that direct work to the appropriate legal team, office, staffing level, or delivery model.
• Develop a working understanding of the client’s real estate business model, portfolio, asset classes, capital structure, investment strategy, transaction lifecycle, and operating environment.
• Coordinate across relevant firm capabilities
• Help anticipate legal-resource needs associated with the client’s investment and transaction pipeline, including cross-border, multi-jurisdictional, and multidisciplinary matters.
• Coordinate pro bono, charitable, volunteer, and community-engagement initiatives associated with the client relationship, working with the firm’s Pro Bono, Community Engagement, and relevant client teams.
• Identify opportunities for lawyers to develop client knowledge and gain exposure through training, account-team activities, pro bono work, community programs, and client-facing initiatives.

Skills

Client management

Operations

Data fluency

Cross-functional collaboration

Stakeholder management

Strategic thinking

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Office Suite

Excel

PowerPoint

Outlook

OneNote

Visio

AI tools (Copilot/ChatGPT)

Job description

Greenberg Traurig, LLP is seeking a Client Manager to join the Marketing Team in Los Angeles or Atlanta. The role focuses on client operations, governance, staffing, and strategic initiatives to support Kayne Anderson Real Estate and related client relationships, coordinating across legal teams, finance, pricing, and leadership.

The position requires strong client-service instincts, data fluency, and the ability to influence partners while maintaining a focus on process, escalation paths, and