Client Operations Manager - Logistics & ERP

Paladin Envirotech; Saint Cloud (MN); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Plans

Life Insurance

PTO (Vacation and Sick Time)

Job summary

Paladin Envirotech in Minnesota is seeking an Account Manager to support and manage day-to-day client accounts, ensuring shipment accuracy and delivering exceptional service in a fast-growing environment. This is an operations-focused, non-sales role.

The ideal candidate is organized and detail-oriented, with strong communication, problem-solving, and ability to coordinate logistics with internal teams and third-party providers.

Qualifications

• Proficiency in MS Outlook, Excel, and Office Suite.
• Understanding of general administrative and clerical procedures.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong problem-solving and follow-through skills.
• A proactive, positive, team-oriented mindset.
• Strong professionalism and accountability.
• Ability to travel occasionally to Paladin EnviroTech locations, approximately quarterly, as business needs require.

Responsibilities

• Facilitate the onboarding of new client accounts by ensuring all paperwork is completed and information is accurately entered into the ERP system.
• Manage day-to-day transactions for local, regional, national, and Global client accounts, including supporting international logistics activities.
• Coordinate logistics when required, confirming pickup details with shippers and communicating specifications to third-party freight providers and the internal logistics team.
• Create inbound shipment orders in the ERP system and ensure all contractual requirements are properly documented and communicated to operations.
• Collaborating with operational team to prevent gaps in processing, escalating issues to the Account Sales Representative when necessary.
• Review ERP system reports for accuracy by comparing data to contracts, purchase orders, packing lists, and invoices.
• Prepare order settlements and compile external reports, including supporting documentation or photos.
• Send required reporting to the client’s designated contact and address inquiries in a professional and timely manner.
• Provide ad hoc reporting to management and clients as requested.
• Perform other related duties and responsibilities as assigned.

Skills

Microsoft Outlook

Excel

Office Suite

Education

Associate degree

Bachelor's degree with business coursework

Tools

ERP system

Job description

Paladin Envirotech in Minnesota is seeking an Account Manager to support and manage day-to-day client accounts, ensuring shipment accuracy and delivering exceptional service in a fast-growing environment. This is an operations-focused, non-sales role.

The ideal candidate is organized and detail-oriented, with strong communication, problem-solving, and ability to coordinate logistics with internal teams and third-party providers.