Client Operations Coordinator

DS Smith; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in packaging and display manufacturing is seeking a Client Operations Coordinator for a fully remote role. The successful candidate will manage financial processes, support operational efficiency, and work closely with diverse teams globally. Excellent communication and organizational skills are essential for this role, as well as experience in financial administration and reporting.

Qualifications

• Fluent in English (spoken and written).
• Strong experience in financial admin and reporting.
• Detail-driven and capable of managing multiple priorities.

Responsibilities

• Manage invoicing, payments, and financial data accuracy.
• Support operational housekeeping and billing accuracy.
• Track KPIs and reporting using Power BI.

Skills

Communication

Organizational skills

Financial administration

Reporting

Process optimization

Tools

Power BI

Microsoft Excel

SAP

Job description

Client Operations Coordinator

TMS Global is a wholly owned subsidiary of DS Smith PLC, a FTSE100-listed multi-national packaging and display manufacturing business. TMS Global specialises in the outsourcing of retail display, print, and packaging, and operates in 97 markets worldwide. Our TMS community includes just over 300 people across APAC, LATAM, EMEA, and NA.

About the Role

We’re looking for a Client Operations Coordinator to join our team, based in Mexico. This is a fully remote role, but you’ll work closely with cross-functional teams across the business, so strong communication and organisational skills are key to keeping everything on track.

Some daily responsibilities will include:

• Manage invoicing, aged debt, payments, and ensure accurate financial data.
• Own daily reports and financial compliance across projects and campaigns.
• Support operational housekeeping and assist with forecast and billing accuracy.
• Liaise with finance, local teams, and clients to resolve invoicing or PO issues.
• Assist with LockIT system admin, including opening jobs, issuing POs, and uploading documentation.
• Track KPIs and reporting using tools like Power BI and internal platforms.
• Join daily team calls to align on priorities and updates.
• Help ensure internal processes are followed and compliance is maintained.
• Provide support on supplier invoice reviews, compliance checklists, and general admin tasks.

About you

You’re organised, detail-driven, and thrive on keeping processes smooth and efficient. You’re confident managing multiple priorities, following up with stakeholders, and keeping teams aligned. You have solid experience working with financial admin and reporting, and ideally have used tools like Power BI, Microsoft Excel, and ERP systems like SAP.

You’ll need to be fluent in English (spoken and written), as you’ll be working with regional and global teams.

If you’re interested in being part of our team, click to apply – we’d love to hear from you!