Client Operations Associate

Great Waters Financial; Shoreview (MN); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer matching

Employer-provided HSA

Life Insurance and AD&D

Long-Term Disability

Estate Plan through Great Waters

Annual wellness stipend

Vacation and Sick Time

10 paid company holidays

Discretionary annual bonus opportunity

Job summary

Great Waters Financial is seeking a Client Operations Associate to support essential account tasks with precision. This role ensures accurate paperwork, money movement, and account maintenance, while owning client operational cases from intake to resolution.

You will work independently, manage multiple priorities, and collaborate with internal teams. Proficiency with Salesforce and custodian portals is preferred, and a strong eye for detail is required to deliver quality client experiences.

Qualifications

• Strong organizational skills with a high attention to detail.
• Ability to work independently, prioritize effectively, and meet deadlines.
• Comfort working across firm technology platforms, including Salesforce and custodian portals.

Responsibilities

• Paperwork prep and submission accurate to firm and custodian requirements.
• Execute money movement and account maintenance tasks with accuracy and timeliness.
• Own and manage client operational cases from intake through resolution.

Skills

Attention to detail

Independent work

Problem solving

Tools

Salesforce

Custodian portals

Job description

The Client Operations Associate at Great Waters Financial is responsible for executing essential account-related tasks with precision, ensuring smooth operations across a variety of financial processes. This role does not involve direct client communication but plays a critical part in supporting the client experience by managing paperwork, executing money movement and account maintenance activities, and owning client operational cases from start to finish.

Key Responsibilities:

Paperwork Prep and Submission:

• Prepare account-related paperwork accurately and in accordance with firm and custodian requirements.
• Submit completed paperwork through the appropriate channels and confirm receipt and processing.
• Track paperwork status through completion and follow up on any items requiring correction or additional information.

Money Movement and Account Maintenance Execution:

• Execute client requests for money movement, including Roth conversions and distributions.
• Submit checks and process transfers between custodians.
• Process account maintenance updates, including address, beneficiary, and contact information changes.
• Ensure all money movement and account maintenance activity is completed accurately, within firm timelines, and in compliance with custodian requirements.

Client Case and Process Ownership:

• Own and manage client operational cases from intake through resolution.
• Monitor open cases to ensure timely follow-through and proactive communication and collaboration with internal teams and external custodians.
• Maintain organized, accurate case records within the firm's systems.

Requirements

• Strong organizational skills with a high attention to detail.
• Ability to work independently, prioritize effectively, and meet deadlines.
• Basic understanding of financial services, account maintenance, and custodian processes.
• Comfort working across firm technology platforms, including Salesforce and custodian portals.

You Are:

• Detail oriented with a high level of accuracy.
• A self-starter with a strong sense of ownership and a desire to learn the business.
• Passionate about solving problems and supporting the delivery of an exceptional client experience.
• Able to juggle multiple priorities at once while meeting competing deadlines.
• Collaborative and comfortable working closely with others in a team environment.
• An effective communicator with the ability to partner internally across teams.

Benefits Snapshot

At Great Waters, we care about supporting our employees both inside and outside of work. We offer a well-rounded benefits package designed to support your health, financial well-being, and overall quality of life.

Our benefits include:

• Medical, Dental, and Vision insurance
• A 401(k) retirement plan with an employer matching schedule
• Employer-provided Health Savings Account (HSA)
• Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Long-Term Disability insurance
• A free Estate Plan through Great Waters services
• An annual wellness stipend to support physical and mental well-being
• Vacation Time, Sick Time, and 10 paid company holidays
• Eligibility for a discretionary annual bonus based on individual and company performance

Pay Transparency Statement

The salary range for this role is $50,000-$63,000 annually. This position is eligible for a discretionary annual bonus based on individual and organizational performance. Great Waters offers a comprehensive benefits package, details of which are outlined above.