Client Operations Analyst

24 Hour Home Care - Corporate Division; Los Angeles (CA); Hybrid; USD 71,781 - 81,203; Full time

Job summary

24 Hour Home Care is seeking a Client Operations Analyst to transform operational data into actionable insights that improve authorization, billing, and processing performance. You will partner with leadership to develop reporting, analyze trends, and identify opportunities to optimize workflows, resource allocation, and overall efficiency through data-driven decisions.

This hybrid role requires coming into the El Segundo office 3x per week during business hours (Pacific Time), with a focus on

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Minimum of 2 years of experience in data analysis, business operations, reporting, or a related analytical role.
• Advanced proficiency in Microsoft Excel, Outlook, and Microsoft Office; experience with Salesforce reporting, Power BI, Tableau, or similar BI tools preferred.
• Lean Six Sigma Green Belt certification preferred or willingness to obtain within the first year.
• Strong analytical, organizational, and communication skills with the ability to manage multiple priorities and present technical findings to both technical and non-technical audiences.

Responsibilities

• Develop and maintain dashboards and reports that monitor key performance indicators for Authorization, Billing, and Processing teams while providing actionable insights into operational performance.
• Analyze operational data using descriptive, diagnostic, predictive, and prescriptive analytics to identify trends, forecast workload, and recommend process improvements.
• Partner with department leadership to support continuous improvement initiatives by evaluating workflows, measuring outcomes, and identifying opportunities to increase efficiency and accuracy.
• Support cross-functional projects by providing reporting, scenario modeling, operational readiness analysis, and performance tracking for enterprise initiatives.
• Maintain reporting documentation, fulfill ad hoc data requests, and provide guidance to stakeholders on interpreting dashboards, reports, and key business metrics.

Skills

Data analysis and reporting

Process improvement

Analytical thinking

Communication and presentation

Problem solving

Organization and attention to detail

Education

Bachelor's degree in Business, Data Analytics, Information Systems, or related field

High school diploma or GED

Tools

Excel/Office

Salesforce reporting

Power BI

Tableau

Job description

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Work with Purpose. Make a Real Impact.

At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven t eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role:

The Client Operations Analyst supports the Disability Services Processing team by transforming operational data into actionable insights that improve authorization, billing, and processing performance. This role partners with leadership to develop reporting, analyze trends, support strategic initiatives, and identify opportunities to optimize workflows, resource allocation, and operational efficiency through data-driven decision making.

Primary Responsibilities

• Develop and maintain dashboards and reports that monitor key performance indicators for Authorization, Billing, and Processing teams while providing actionable insights into operational performance.
• Analyze operational data using descriptive, diagnostic, predictive, and prescriptive analytics to identify trends, forecast workload, and recommend process improvements.
• Partner with department leadership to support continuous improvement initiatives by evaluating workflows, measuring outcomes, and identifying opportunities to increase efficiency and accuracy.
• Support cross-functional projects by providing reporting, scenario modeling, operational readiness analysis, and performance tracking for enterprise initiatives.
• Maintain reporting documentation, fulfill ad hoc data requests, and provide guidance to stakeholders on interpreting dashboards, reports, and key business metrics.

This is a hybrid position, coming into the El Segundo office 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

• High school diploma or GED required; Bachelor's degree in Business, Data Analytics, Information Systems, or a related field preferred.
• Minimum of 2 years of experience in data analysis, business operations, reporting, or a related analytical role.
• Advanced proficiency in Microsoft Excel, Outlook, and Microsoft Office; experience with Salesforce reporting, Power BI, Tableau, or similar business intelligence tools preferred.
• Lean Six Sigma Green Belt certification preferred or willingness to obtain within the first year.
• Strong analytical, organizational, and communication skills with the ability to manage multiple priorities and present technical findings to both technical and non-technical audiences.

Skills

• Data analysis and reporting
• Process improvement
• Analytical thinking
• Communication and presentation
• Problem-solving
• Organization and attention to detail

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$71,781 - $81,203 USD