Client Onboarding Specialist

Citigroup Inc.; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Citigroup Inc. is seeking a developing professional for Institutional Client Onboarding in Tampa. The role combines specialized knowledge with industry standards, applying analytical thinking to account opening, tax documentation, and client setup.

You will liaise with clients and internal teams to shorten time-to-market, ensure regulatory reviews, and maintain end-to-end process data with a focus on risk and compliance.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in client onboarding or middle office is preferred.
• Clear and concise written and verbal communication skills.
• Self-motivated and detail oriented.
• Proficiency in Microsoft Office Suite.
• Spoken and written foreign language skills are a plus.

Responsibilities

• Handle a wide range of duties from account opening to maintenance with client interface.
• Ensure a smooth onboarding process for new clients.
• Liaise with clients and internal teams to minimize time to market and promote transparency.
• Identify opportunities to centralize and optimize processes for client satisfaction.
• Support timely execution of client requests and maintain documentation.
• Compile client profiles from internal and external sources.
• Coordinate regulatory reviews with internal teams.
• Ensure client review materials are complete.
• Provide guidance on account opening, tax and local market documents.
• Participate in initiatives to improve onboarding processes.
• Maintain data on end-to-end processes and turnaround times.
• Assess risk and drive compliance with laws, rules and Citigroup policy.

Skills

Client-facing experience

Capital markets knowledge

Written and verbal communication

Self-motivated and detail oriented

Microsoft Office Suite

Foreign language skills a plus

Education

Bachelor’s degree or equivalent experience

Job description

The Clnt Onbrd Intmd Assoc Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Responsible for a wide range of duties from account opening to account maintenance, to internal partner support with extensive client interface.
• Responsible for ensuring a smooth process in handling all of the aspects of on-boarding a client.
• Liaise with clients and internal teams in to ensure that time to market is minimized and that transparency can be provided around processes.
• Responsible for identifying opportunities to centralize and optimize processes to improve client satisfaction and the overall group performance.
• Support and monitor the timely and accurate execution of client and internal requests to the group. Provides additional support through the population of account opening, market opening and tax documentation, ensuring all documents are collected, verified and stored, and provide status back to the client.
• Perform client documentation searches across internal and external sites and compile client profiles. Interacts with client regarding the latest status and current on-boarding actions.
• Partner with internal teams to ensure regulatory reviews on all clients are performed.
• Ensure all client review materials are in place and completed.
• Provide guidance in the role of subject matter expert in the areas of account opening, tax and local market documentation to both Citi staff and external clients.
• Participate in initiatives to improve the client and account management process.
• Maintain data on end to end processes for tracking turnaround times of deliverables from team and other processing areas.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous, client facing, middle office or operations financial services experience.
• Some knowledge of capital market products.
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Teams).
• Spoken and written foreign language skills a plus.

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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