Client Onboarding Specialist

HUB International; Austin (TX); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401(k) match

Company Paid STD

Life Insurance

Parental leave

Hybrid schedule

Job summary

HUB International, a leading global insurer and employee benefits broker, seeks a Client Onboarding Specialist for HUB Retirement & Private Wealth in Austin. You will lead new retirement plan onboarding and support compliance tasks, serving as a primary client-facing contact.

The ideal candidate is analytical, personable, and entrepreneurial, with deep expertise in retirement plan compliance, strong communication and organization, and the ability to adapt to regulatory changes. Hybrid schedule.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proficiency in Microsoft Office applications.
• Aptitude for rapid learning, creation and iteration.
• High attention to detail and strong organizational skills.
• Proven sound judgment and proactive problem-solving.

Responsibilities

• Manage onboarding of new retirement plans to the platform.
• Coordinate with Financial Advisors, Sponsors, prior recordkeepers and TPAs to establish timelines.
• Communicate project status to internal and external stakeholders.
• Collaborate cross-functionally to meet SLAs.
• Mentor and support junior team members.
• Respond to inquiries via phone and written correspondence.

Skills

Analytical thinking

Attention to detail

Strong communication

Problem-solving

Proficiency in Microsoft Office

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Excel

PowerPoint

Word

Job description

About Us:

HUB is a global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

About HUB Retirement & Private Wealth (RPW):

We lead our communities with integrity, driven to make things better, both now and in the future. We serve, inspire, and thrive while maintaining an entrepreneurial spirit. We innovate, collaborate, and achieve success together, focused on the tomorrows for all.

Job Purpose:

The Client Onboarding Specialist leads new retirement plan onboarding and supports compliance tasks, serving as a primary client-facing contact. The ideal candidate is highly analytical, personable, and entrepreneurial —capable of building and maintaining their own processes and tools. This role requires deep expertise in retirement plan compliance and legal requirements, strong communication and organizational skills, and the ability to stay current on legislative and regulatory changes.

Key Responsibilities:

• Manage all aspects of the onboarding process and successful transition of new retirement plans to the platform.
• Coordinate with Financial Advisors, Plan Sponsors, prior recordkeepers, and Third Party Administrators to establish conversion timelines, key action items, and delivery dates; communicate project status to internal and external stakeholders.
• Collaborate cross-functionally to ensure the team delivers against Service Level Agreements.
• Mentor and support junior team members.
• Manage deadlines and caseload effectively to meet or exceed departmental service goals and partner-specific service levels for quality and timeliness.
• Respond to internal and external customer inquiries via phone and written correspondence.
• Develop familiarity with various Plan Document types; learn to amend, restate, and prepare client notices.

Required Qualification:

• Bachelor's degree or equivalent work experience.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Demonstrated aptitude for rapid learning, creating, and iterating.
• High attention to detail, strong analytical thinking, and excellent organizational skills.
• Proven track record of sound judgment and proactive problem-solving.

Preferred Experience:

• Minimum of 2 years of experience in the retirement plan industry.
• General knowledge of ERISA rules and requirements, including non-ERISA and governmental plan rules; experience with compliance/recordkeeping systems (e.g., SunGard Relius, ASC, FIS).
• Qualified 401(k) Administrator (QKA) credential or higher ASPPA designation.
• Subject matter knowledge of retirement plan design and conversion processes from point of sale through release of conversion data.
• Experience with retirement plan documents (FIS and ASCi).
• Computer literacy with recordkeeping and trust systems (FIS Relius); experience with plan reconciliations.
• Working knowledge of ERISA, DOL, and IRS regulations; familiarity with individually designed and prototype plan documents.
• Working knowledge of non-ERISA/governmental plans is a plus.

Featured Benefits:

• Medical
• Vision
• Dental
• 401(k) plus match
• Company Paid STD
• Life Insurance
• parental leave
• Hybrid schedule Monday–Friday (8am–5pm)
• 2 weeks vacation, sick leave, personal days, and floating holidays
• Gold's Gym discount

Department Account Management & Service

• Required Experience: 5-7 years of relevant experience
• Required Travel: Negligible
• Required Education: Bachelor's degree (4-year degree)

Equal Opportunity Employer Statement

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.