Client Onboarding Program Manager - Global Transitions

JLL; Dallas (TX); Remote; USD 250,000 - 322,000; Full time

Job summary

A leading company in Real Estate and Investment Management is seeking an Account Director to oversee client transitions and enhance relationships. This role allows for remote work, offering a competitive salary up to $322,000 per year with opportunities for career growth. A comprehensive benefits package and a supportive culture are integral to the position, aiming to ensure the well-being of all employees while fostering continuous improvement in client service.

Benefits

401(k) matching

Comprehensive benefits package

Paid parental leave at 100% salary

Paid time off and company holidays

Supportive workplace culture

Qualifications

• 10-15 years of experience in continuous improvement/bus. partnering.
• Experience as Account Director or senior leader in onboarding.
• Ability to travel 20-30% of the time.

Responsibilities

• Lead global transitions ensuring alignment with client expectations.
• Monitor implementation progress and facilitate transition meetings.
• Create stabilization plans post-transition to meet contractual obligations.

Skills

Organizational skills

Detail-oriented

Problem-solving

Analytical skills

Change management

Education

Bachelor’s degree in Business, Finance, Information Technology, or related field

Job description

Employer Industry: Real Estate and Investment Management

Why consider this job opportunity:
- Salary up to $322,000 per year
- Opportunity for career advancement and growth within the organization
- Work remotely from various locations across the USA
- Comprehensive benefits package including 401(k) matching, medical, dental, and vision care
- Paid parental leave at 100% of salary, along with paid time off and company holidays
- Supportive workplace culture prioritizing mental, physical, and emotional well-being

What to Expect (Job Responsibilities):
- Lead global transitions for clients, ensuring alignment with expectations and overseeing the transition plan
- Collaborate with workstream leads to ensure timely participation and accountability during the onboarding process
- Monitor implementation progress and escalate issues as necessary to stay on schedule
- Facilitate transition meetings, identifying risks and developing solutions in collaboration with stakeholders
- Create stabilization and optimization plans post-transition to fulfill contractual obligations

What is Required (Qualifications):
- Bachelor’s degree in Business, Finance, Information Technology, or related field
- 10-15 years of experience with continuous improvement and/or business partnering
- Experience as an Account Director or senior leader in onboarding, renewing, or expanding client relationships
- Strong organizational skills and a detail-oriented, process-driven approach
- Ability to travel 20-30% of the time

How to Stand Out (Preferred Qualifications):
- FM leadership experience preferred
- Change management certification, such as Prosci or LaMarsh
- Exceptional problem-solving and analytical skills with a strategic focus
- Proven ability to influence others and build relationships at all organizational levels
- Experience working with subject matter experts across various service lines

#RealEstate #ClientOnboarding #RemoteWork #LeadershipOpportunity #CareerGrowth

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