Client Onboarding Program Manager - Global Transitions

JLL; Atlanta (GA); Remote; USD 200,000 - 322,000; Full time

Job summary

A leading company in Real Estate Services is seeking an experienced Account Director to oversee client onboarding and business transitions. This role requires strong leadership and organizational skills, with opportunities for career advancement and a flexible remote work environment across the U.S. Comprehensive benefits and a competitive salary package are offered.

Benefits

Comprehensive benefits package including 401(k) matching

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Opportunity for career advancement

Flexible remote work opportunities

Qualifications

• 10-15 years of experience in continuous improvement and/or business partnering.
• Proven experience as an Account Director or senior leader.
• Ability to travel 20-30% of the time.

Responsibilities

• Execute new business transitions and oversee transition plans.
• Collaborate with workstream leads for timely participation.
• Monitor project progress and escalate issues as needed.

Skills

Continuous Improvement

Organizational Skills

Problem-Solving

Analytical Skills

Relationship-Building

Education

Bachelor’s degree in Business, Finance, Information Technology, or a related field

Job description

Employer Industry: Real Estate Services

Why consider this job opportunity:
- Salary up to $322,000 per year
- Comprehensive benefits package including 401(k) matching, medical, dental, and vision care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Opportunity for career advancement and growth within a supportive culture
- Flexible remote work opportunity available across various locations in the U.S.

What to Expect (Job Responsibilities):
- Execute new business transitions, account expansions, stabilization, optimization, and transformation programs for specific industry verticals
- Act as the primary liaison with client leadership and oversee transition plans to meet client expectations
- Collaborate with various workstream leads to ensure accountability and timely participation in transitions
- Monitor project progress, budget, and escalate issues as necessary to stay on schedule
- Lead stabilization and optimization processes post-transition to fulfill contractual obligations

What is Required (Qualifications):
- Bachelor’s degree in Business, Finance, Information Technology, or a related field
- 10-15 years of experience in continuous improvement and/or business partnering
- Proven experience as an Account Director or senior leader successful in onboarding, renewing, or expanding client relationships
- Strong organizational skills, detail-oriented, and process-driven with a focus on continuous improvement
- Ability to travel 20-30% of the time

How to Stand Out (Preferred Qualifications):
- FM leadership experience
- Change management certification, such as Prosci or LaMarsh
- Exceptional problem-solving and analytical skills
- Strong relationship-building skills to influence and generate desired outcomes
- Experience leading process improvement initiatives

#RealEstate #ClientOnboarding #Leadership #RemoteWork #CareerGrowth #ContinuousImprovement

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