Client Onboarding Manager

Insight Global; New York (NY); Presencial; USD 120 000 - 160 000; Tempo integral

Resumo da oferta

Insight Global is seeking an experienced Client Onboarding Manager to lead a Private Client and Commercial Banking onboarding transformation, focusing on AML/KYC, entity documentation, and thorough quality control.

The role oversees end-to-end onboarding, reviews complex client documentation, and ensures accurate data across systems, ultimately enabling compliant account openings for private and commercial clients.

Qualificações

• Strong experience in banking client onboarding, AML/KYC controls, and account opening processes.
• Experience reviewing complex client documentation for various entity types (LLCs, corporations, partnerships).
• Proven ability to lead and coordinate cross-functional onboarding teams.

Responsabilidades

• Manage end-to-end onboarding and account-opening processes for Private Client Group and Commercial Banking clients.
• Review and validate client data, documentation, and AML/KYC information.
• Perform 100% quality-control reviews before accounts are finalized; escalate anomalies.
• Collaborate with internal teams to resolve onboarding exceptions and ensure accurate data entry across systems.
• Support downstream processing and client setup for successful transactions.

Conhecimentos

Onboarding & AML/KYC

Account opening

Team leadership

US business entities (LLCs, Corporates

Descrição da oferta de emprego

We are seeking an experienced Client Onboarding Manager to support a Private Client and Commercial Banking onboarding function undergoing a significant process and technology transformation. This individual will oversee the end-to-end review and quality control of new account onboarding, with a strong focus on AML/KYC, entity documentation, beneficial ownership, account opening requirements, and operational accuracy. The team is transitioning onboarding activities into a new application, which is being built out in phases, beginning with AML/KYC and ultimately expanding further into the account-opening process and integration with DocuSign. The ideal candidate will have strong banking operations experience and be comfortable navigating complex individual, fiduciary, and commercial account structures.

Key Responsibilities

• Manage and support the onboarding and account-opening process for Private Client Group and Commercial Banking clients.
• Review client and account information submitted through the system,
  • Client/contact information
  • Account and registration type
  • Beneficial owners, authorized signers, and other related parties
  • AML/KYC information
  • Nature of business
  • Source of wealth and source of income
  • Business/industry information
  • Cryptocurrency exposure
• Review identity verification results for both individuals and businesses and determine when additional documentation is required.
• Review automated OFAC screening and other onboarding controls and elevate issues when necessary.
• Review higher-risk accounts identified through the risk assessment process.
• Validate formation documents, court documents, identification documents, operating agreements, and other supporting documentation against the account and registration type.
• Ensure beneficial ownership information is complete and consistent with legal documentation, including identifying missing owners or discrepancies.
• Review complex registrations, including:
  • LLCs
  • Corporations
  • Partnerships and limited partnerships
  • Trusts, fiduciary accounts
  • Power of Attorney arrangements
  • Bankruptcy-related accounts
• Perform 100% quality-control review before accounts are finalized, identifying issues such as incorrect Tax IDs/SSNs, missing documentation, improper signatures, or inconsistent client data.
• Partner with PCG and internal operations teams to resolve onboarding exceptions and accounts that are not in good order.
• Enter and validate approved account information within a different system and other downstream systems. These systems will kick off the documentation sent to the client via DocuSign.
• Ensure required documents align with the specific account registration and product being opened.
• Support final account setup and downstream processing required to enable the client to transact.

REQUIRED SKILLS AND EXPERIENCE

• Strong experience in banking client onboarding, account opening, KYC/AML, or deposit operations.
• Experience supporting both individual/private banking and commercial/business accounts.
• Experience leading a team
• Strong understanding of U.S. business entity structures, including:
  • LLCs
  • Corporations
  • Partnerships
  • Limited partnerships
• Knowledge of beneficial ownership/UBO and authorized signer requirements.
• Experience reviewing legal and organizational documentation and determining whether documentation supports the account type being opened.
• Familiarity with trusts, fiduciary relationships, Powers of Attorney, and court-appointed relationships.
• Strong quality-control mindset with the ability to identify discrepancies across client data, legal documents, KYC information, and account-opening records.
• Experience working through onboarding exceptions and escalating higher-risk or incomplete accounts.
• Ability to work within multiple systems and adapt to evolving onboarding technology and processes.