Client Onboarding & Enrollment Specialist

Marceco; Grand Rapids (MI); On-site; USD 25,000 - 31,000; Full time

Job summary

Marceco in Grand Rapids, MI is seeking a Customer Enrollment Specialist to support the account management team and assist Prepaid Distribution Partners. You will handle day-to-day tasks and contribute to special projects within a collaborative sales environment.

This full-time, day-shift role requires a high school diploma, offers an hourly salary of $18.41 to $22.30, and requires proficiency with MS Office and Salesforce for data entry and reporting.

Qualifications

• High school diploma or GED equivalent required.
• 2 years College or work equivalent preferred but not required.
• One (1) to two (2) years of experience in Customer Service, preferred.

Responsibilities

• Answers and directs incoming calls for both the Customer Support and Finance department.
• Provides service to clients to ensure POS systems operate correctly and runs compliance reports.
• Collects contracts and banking information from clients and verifies documents.
• Reports in Salesforce to track documents and onboarding status.
• Delivers administrative support during onboarding for the sales team and regional clients.

Tools

MS Office

SharePoint

Job description

Marceco in Grand Rapids, MI is seeking a Customer Enrollment Specialist to support the account management team and assist Prepaid Distribution Partners. You will handle day-to-day tasks and contribute to special projects within a collaborative sales environment.

This full-time, day-shift role requires a high school diploma, offers an hourly salary of $18.41 to $22.30, and requires proficiency with MS Office and Salesforce for data entry and reporting.