Client Onboarding Associate

StoneX Group Inc.; Chicago (IL); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid schedule

Medical benefits

Job summary

StoneX Group Inc. is seeking a Client Onboarding Associate to support clients, Introducing Brokers, and internal teams through the account opening and maintenance lifecycle.

You'll guide users through onboarding workflows, clarify requirements, and ensure requests are handled accurately with strong service focus. The role emphasizes timely communication, cross-functional coordination with Compliance, Operations, and Sales, and adherence to AML/KYC requirements.

Qualifications

• 1-3+ years of experience in client services, operations, financial services, onboarding support, or a related customer support function.
• Strong client service mindset with the ability to communicate clearly, professionally, and responsively with clients, Introducing Brokers, and internal teams.
• Strong attention to detail with the ability to review information for completeness, accuracy, and consistency.
• Ability to manage multiple inquiries, requests, and follow-up items while staying organized and meeting expected timelines.

Responsibilities

• Respond to client, Introducing Broker, and internal inquiries related to account opening and account maintenance workflows.
• Walk users through new account opening processes, including system navigation, required steps, documentation expectations, and general status updates.
• Assist with account maintenance requests, including account updates, documentation collection, service requests, and follow-up items.
• Review submitted requests and supporting information for completeness, accuracy, and readiness before routing for review or processing.
• Coordinate with Compliance, Credit, Operations, Sales, Client Services, and Technology teams to clarify requirements and resolve pending items.
• Track open inquiries and workflow items to help ensure timely follow-up and completion.
• Provide clear, professional, and timely communication to clients, brokers, and internal stakeholders.
• Identify recurring questions, process gaps, or user pain points and share feedback to support process improvements.
• Support the maintenance of internal procedures, reference materials, and user guidance related to account opening and account maintenance processes.
• Deliver service in accordance with applicable regulatory, AML, KYC, operational, and internal control requirements.

Skills

Client services

Attention to detail

Communication skills

Time management

Organizational skills

Education

Bachelor's degree

Job description

Overview

Connecting clients to markets - and talent to opportunity.

With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview

Corporate

Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Position Purpose

The Client Onboarding Associate will serve as a primary support resource for clients, Introducing Brokers, and internal teams throughout the account opening and account maintenance lifecycle. This role is responsible for responding to inquiries, guiding users through onboarding and maintenance workflows, helping clarify requirements, and ensuring requests are handled accurately, efficiently, and with a strong client service focus.

The Associate will play an important role in delivering a positive client and broker experience by providing timely communication, assisting with process navigation, coordinating with internal teams, and helping resolve questions or outstanding items related to account opening and ongoing account support.

Responsibilities

• Respond to client, Introducing Broker, and internal inquiries related to account opening and account maintenance workflows.
• Walk users through new account opening processes, including system navigation, required steps, documentation expectations, and general status updates.
• Assist with account maintenance requests, including account updates, documentation collection, service requests, and follow-up items.
• Review submitted requests and supporting information for completeness, accuracy, and readiness before routing for review or processing.
• Coordinate with Compliance, Credit, Operations, Sales, Client Services, and Technology teams to clarify requirements and resolve pending items.
• Track open inquiries and workflow items to help ensure timely follow-up and completion.
• Provide clear, professional, and timely communication to clients, brokers, and internal stakeholders.
• Identify recurring questions, process gaps, or user pain points and share feedback to support process improvements.
• Support the maintenance of internal procedures, reference materials, and user guidance related to account opening and account maintenance processes.
• Deliver service in accordance with applicable regulatory, AML, KYC, operational, and internal control requirements.

Qualifications

• 1-3+ years of experience in client services, operations, financial services, onboarding support, or a related customer support function.
• Strong client service mindset with the ability to communicate clearly, professionally, and responsively with clients, Introducing Brokers, and internal teams.
• Strong attention to detail with the ability to review information for completeness, accuracy, and consistency.
• Ability to manage multiple inquiries, requests, and follow-up items while staying organized and meeting expected timelines.
• Ability to work in a fast-paced, high-volume environment while maintaining professionalism and service quality.

What makes you stand out

• Experience in brokerage, FCM, institutional, banking, wealth management, payments, or other regulated financial services environments.
• Familiarity with KYC, AML, CIP, customer documentation, or account opening requirements.
• Proactive problem-solving skills and willingness to elevate questions or issues appropriately when additional review is needed.
• Experience supporting clients, brokers, advisors, or internal sales teams.

Education / Certification Requirements

Bachelor's degree preferred, or equivalent experience.

Working environment

Hybrid schedule: 4 days onsite and 1 day remote.

Hiring Salary Range

Salary Range $60,000 - $75,000. Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity and alignment with market data.) Subject to business performance and recommendations of management, this role may be eligible to participate in an incentive compensation plan. This compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position, is offered.