Client Network Manager (Virtual, US)

Sirva; Oakbrook Terrace (IL); On-site; USD 56,500 - 75,000; Full time

Benefits offered by this job

Competitive salary

Workplace flexibility

Comprehensive benefits

Generous vacation days

Job summary

Sirva's Client Network Manager role oversees partnerships with client accounts, developing and optimizing a global supplier network through proactive management, performance review and clear communication.

This position partners with Account Management, Operations and Sales to drive network utilization, cost savings and client satisfaction, while helping shape the supplier strategy across service categories. Competitive salary with comprehensive benefits and workplace flexibility.

Qualifications

• Bachelor's Degree preferred or equivalent work experience.
• CRP, GMS or CIPS certification a plus.
• Native/Fluent English verbal and written.
• Minimum 2 years' experience in supplier management preferably in a global relocation business or similar industry.
• Experience in the relocation industry.
• Understanding of e-procurement systems.
• Professional verbal and written communication skills.
• Strong presentation skills across supplier and client settings, including leading presentations.

Responsibilities

• Act as the principal supply chain point of accountability for one or more client account(s) and develop relationships with mobility contacts and Sirva personnel.
• Foster understanding of company culture, internal service teams and supply chain related contractual obligations.
• Prepare supply chain input for client reviews and participate in such reviews.

Skills

Supplier management

English fluency

Communication skills

Project management

Cross-functional collaboration

Leadership

Education

Bachelor's degree preferred or equivalent

Job description

Roles and Responsibilities

Responsible for managing the partnership of one or more client accounts. For their allocated client account(s), the Client Network Manager is accountable for the development and performance of a Supplier Network through effective supplier management, supplier performance, communication, financial and metric analysis. Partners with Account Management, Operations and Sales to drive network utilization, customer and client satisfaction in support of company goals and department strategies. In conjunction with Director/Sr. Manager, work to continuously develop and maintain an overall supplier strategy for service categories.

Client Support (20%)

• Act as the principal supply chain point of accountability for one or more client account(s) and develop strong relationships with mobility contacts and Sirva personnel working on the account(s).
• For allocated client account(s), foster a sound understanding of company culture, internal service teams and key issues as well as supply chain related contractual obligations.
• Prepare supply chain input for allocated client(s)' recurring client reviews and participate in and present during such reviews, as desired by Client Services.

Supplier Management (40%)

• Perform end‑to‑end supplier management including research, sourcing, selection, onboarding, ongoing analysis, price negotiation, contract management, continued training, performance management and quality for services, suppliers and locations related to allocated client account(s).
• Compile and develop tailored supply chain reporting aligned to the agreed strategic plan(s), including client dedicated network performance and spend; client network trends; client specific initiatives and projects; client specific market analysis / newsletters; Sirva products / services and sourcing updates.
• Support the implementation and operations teams during initial implementation for dedicated account(s) as well as any future client project implementations.
• Develop client specific best practice tools for client dedicated network to drive global consistency in service delivery and to support continuous improvement.
• Develop and maintain strong relationships with suppliers while promoting company initiatives and values.
• Support operations team members with supplier issues / escalations on all service lines that Sirva is engaged to manage for the allocated client(s) and offer creative solutions or recommendations on process changes or preventative actions to prevent SLA breaches.
• Partner with appropriate internal resources, in particular Global Supplier Networks to recommend recognition, probation and supplier termination where necessary and in case of the latter to ensure effective new supplier set‑up.
• Work closely with Global and Regional Network Managers to manage / optimize supplier performance for allocated client account(s), providing input and / or participating in supplier performance calls, as appropriate.

Strategic Support (40%)

• In conjunction with the operations Director(s) / client(s), support initiatives to maximize value, minimize cost and increase revenue by developing and implementing client specific supply chain strategy with a view to ensuring full utilization of contracted services, optimizing / up‑selling products and services, driving cost savings and innovation and achieving agreed supplier service level agreement goals.
• Understand, support and participate in delivering client strategic growth plan(s) for allocated corporate client account(s).
• Consultatively and proactively work on initiatives and projects related to allocated client account(s), including cost savings; supplier innovations and value‑add; client specific supplier communications related to client developments; client specific supplier trainings on client culture, needs, policies and procedures; client and / or operations presentations and trainings (related to client dedicated suppliers).
• Coordinate with Supplier Management team to conduct market research on market data/trends and provide interpretation and organization of data into report format with graphical illustrations of findings to advise Clients, Employees, and Internal teams on implications.
• Provide support for RFPs, RFIs, and re‑bids for allocated client account(s).

Qualifications and Preferred Skills

• Bachelor's Degree preferred or equivalent work experience, Master's degree a plus.
• CRP, GMS or CIPS certification a plus.
• Native/Fluent English verbal and written.
• Minimum 2 years' experience in supplier management preferably in a global relocation business or similar industry.
• Experience in the relocation industry.
• Understanding of e‑procurement systems.
• Professional verbal and written communication skills.
• Strong presentation skills across supplier and client settings, including assuming the position of lead presenter.
• Decision‑Making, ethics, values and the ability to influence others.
• Results‑driven ability to manage multiple projects and activities.
• Attention to detail, highly organized and deadline focused.
• Process‑oriented and ability to contribute to continuous improvement.
• Ability to quickly analyze, identify and implement opportunities and company initiatives for improvement and revenue growth.
• Ability to research companies and determine the best suppliers to reach out to for various projects.
• Ability to work autonomously and as part of a collaborative global team. Take action and get results.
• Ability to respond resourcefully and constructively to new demands, priorities and challenges. Know when to escalation.
• Strong leadership and relationship management.
• Understanding of cross‑cultural / global issues.
• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.

What Sirva Offers

• Competitive salary and incentive plans.
• Workplace flexibility for a balanced work/life approach.
• Comprehensive benefits packages and wellness program.
• Generous company‑paid vacation days and holiday time.
• Challenging, collaborative, diverse corporate culture.
• Ongoing opportunities for learning and career development.

Salary Range: $56,500-$75,000 USD.

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: Position Title: Client Network Manager. Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non‑full‑time employees. Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications.

We must mandate mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [e-mail] and let us know the nature of your request and your contact information.