Client Navigator (Remote)

Pyramid Healthcare; Pittsburgh (Allegheny County); Remote; USD 40,000 - 60,000; Full time

Job summary

Pyramid Healthcare seeks a Client Navigator who will facilitate clinical services and support clients through their journey in behavioral healthcare. This remote role requires excellent communication and clinical judgment, with responsibilities including client evaluations, treatment planning, and case management. Ideal candidates should possess a degree in human services along with relevant experience in mental health or substance abuse settings.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Employee Recognition Programs

Referral Bonus opportunities

Qualifications

• 1-2 years of experience in substance abuse and mental health field preferred.
• High School diploma or equivalent considered with experience.

Responsibilities

• Evaluate behavioral, emotional, and social needs of clients.
• Facilitate individual and family therapy sessions.
• Maintain clinical records and assist in case management.
• Participate in aftercare plan and documentation processes.

Skills

Excellent communication skills

Sound clinical judgment

Problem-solving

Education

Bachelor’s Degree in human services or related field

Master’s Degree in human services area

High School Diploma or equivalent

Job description

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Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Summary: Responsible for facilitating clinical services for program as outlined by facility standards and in accordance with clinical philosophy of program. The Client Navigator will support clients within Pyramid Healthcare to ensure that they have a smooth transition in the continuum of care.

Essential Duties And Responsibilities

• Evaluates behavioral, emotional, cognitive, spiritual, and social needs of clients and family members and consults with treatment team regularly for the development of and progress towards treatment goals in accordance with clinical policy and accreditation guidelines.
• Facilitation of individual sessions to develop treatment plans.
• Facilitates all clinical services for clients including individual and family sessions, therapeutic groups, and referral source/ outpatient provider contact as applicable
• Responsible for maintaining clinical record for clients with appropriate documentation of clinical services and client program engagement in ECR in accordance with program policy.
• Provides documentation and support for utilization review in a timely way and participates in UR process as outlined in program policy.
• Participates in aftercare plan development and outcome data process.
• Provides case management services for clients and families through coordinating transportation needs, providing individual and family case management sessions, assisting in development of aftercare plan, providing referral and aftercare provider contact, addressing outside provider needs Conduct Level of Care Assessments as required.
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.
  
  

Supervisory Responsibilities

None

Required Qualifications

Education, Licensure, & Experience

Employees Supporting CT, NJ, VA, MD, NC, GA, OH, WV Sites

• Preferred Bachelor’s Degree in human services or related field and at least 1-2 years of experience in substance abuse and mental health field. High school diploma or equivalent considered with 1-2 years of experience in similar work.
  
  

Employees Supporting Pennsylvania Sites must meet one of the following:

• Has an active statewide clinical license or certification by a statewide certification board.
• A Master’s Degree in a human services area and are working towards certification by a statewide certification board (CAADC). A Bachelor’s Degree in a human services area and are working towards certification by a statewide certification board (CADC).
• An Associate’s Degree in a human services area and working towards a certification by a statewide certification board (CAAC).
• High School Diploma or equilivant and working towards a certification by a statewide certification board (CAAC).
• Current licensure in this Commonwealth as a registered nurse and a degree from an accredited school of nursing and one year of qualifying clinical experience.
  
  

Job Knowledge, Skills, And Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent oral and written communication and interpersonal skills
• Sound clinical judgment and excellent clinical skills
• Ability to problem solve by gathering and analyzing information
• Ability to handle a crisis and or potential risk situation and react appropriately
• A working knowledge of federal and state standards as well as regulating body and compliance standards.
  
  

Physical Demands

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, stand, use hands to finger, handle, or feel, and reach with hands and arms. The employee is seldom required walk, stoop, twist, kneel, or crouch. The employee must seldom lift and/ or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

This position is remote with the option to travel to corporate facilities and offices. The noise level at corporate facilities and offices is usually moderately quiet & indoors.

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards For Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!
  
  

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Hospitals and Health Care

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