Client Navigator-Level II

NYC Health + Hospitals; New York (NY); On-site; USD 48,336 - 55,586; Full time

Benefits offered by this job

Comprehensive Health Benefits

Retirement Savings and Pension Plans

Loan Forgiveness Programs

Paid Holidays and Vacation

College tuition discounts

Professional development opportunities

Job summary

A healthcare service provider in New York is looking for a Client Navigator-Level II. This role involves supervising staff, engaging with clients to facilitate services, and ensuring smooth operations in a healthcare environment. Applicants should have a high school diploma and two years of customer service experience. This is a full-time entry-level position offering a salary range of $48,336.00 - $55,586.00 yearly.

Qualifications

• High School diploma or GED; and two years of full-time customer service experience, including one year of supervisory experience.
• Good written and oral English communication skills.
• Computer skills including word processing, spreadsheet, and database software.

Responsibilities

• Plan and direct day-to-day operations of the client navigator environment.
• Supervise, plan, coordinate, and train staff.
• Greet clients and identify service required.

Skills

Customer service experience

Good written and oral communication

Computer skills

Education

High School diploma or GED

Two years of full-time customer service experience

Job description

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NYC Health + Hospitals provided pay range

This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,336.00/yr - $55,586.00/yr

Marketing Statement

Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Purpose

Job Description

Under general direction, with latitude for independent initiative and judgement, plans and directs the day-to-day operations of the client navigator environment.

Examples Of Typical Tasks

At a more difficult and responsible level, performs the tasks of Assignment Level I:

• Greet clients and identify service required to facilitate their flow throughout the facility.
• Direct clients to appropriate personnel or area.
• Monitor facility entrance and lobby to facilitate client flow throughout the facility.
• Provide clear and accurate answers to questions regarding the facility services.
• Maintain a directory of facility interpreters, departments, and local transportation and community services.
• Maintain wheel chair availability at all times.
• Report client concerns to the appropriate department. Relay information and messages to appropriate personnel.
• Maintain coverage of assigned work area at all times.
• Maintain customer confidentiality.
• Maintain records.
• Distribute informational material and surveys.
• May distribute visitor passes and answer questions regarding patients' status in accordance with facility policy and procedure.
• May explain policies and procedures to clients.
• May retrieve information from computer system or staff.
• May file, type, use personnel computers, and answer phones.
• May escort clients.
• May provide interpreting services for clients with visual or auditory impairments as well as limited English-speaking clients.
  
  

Responsibilities

In addition to performing the tasks of Assignment Level I at a more difficult and responsible level, as described above, performs the following:

• Supervise, plan, coordinate, monitor and train staff.
• Troubleshoot problems with clients, traffic flow and computers.
• Disseminate information to staff.
• Prepare reports, analyze data and recommend changes to enhance client relations and flow of traffic in facility.
• Assist in the development and distribution of informational material.
• Maintain listing of events, meetings and workshops.
• May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha-In-House Census.
• May review client information for accuracy.
• May collect, evaluate and prepare reports.
  
  

Minimum Qualifications

Assignment Level I

• High School diploma or GED; and
• One (1) year of full-time customer service experience; and
• Good written and oral English communication skills; and
• Computer skills, including word processing, spread sheet and/or database software programs
  
  

Assignment Level II

• High School diploma or GED; and
• Two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience; and
• Good written and oral English communication skills; and
• Computer skills, including word processing, spread sheet and/or database software programs
  
  

Department Preferences

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button or forward your resume, noting the above Job ID #, to:

Lincoln Medical & Mental Health Center

Human Resources Department

234 Eugenio Maria De Hostos Blvd, (East 149th Street),

2nd Floor, Annex

Bronx, NY 10451

Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Hospitals and Health Care

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