Client Medical Liaison: Care Coordination Advocate

The Arc Southern Chesapeake; Waldorf (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

The Arc Southern Chesapeake in Waldorf, MD is seeking a Client Medical Liaison to bridge care between clients, providers, and internal teams. You will interpret medical information and coordinate services to improve patient outcomes while ensuring compliance with healthcare standards.

You will maintain up-to-date knowledge of regulations, support client education, and document interactions with a focus on confidentiality and accuracy in medical records.

Qualifications

• CMT certification required.
• Minimum 3 years direct support experience or healthcare experience.
• Strong understanding of medical terminology and patient care processes.
• Proficiency with electronic health records (EHR) systems and standard office software.
• Must pass criminal background check and CJIS background for position.
• Must have years of driving experience with a clear driving record and vehicle to drive our individuals.

Responsibilities

• Act as the primary point of contact for clients regarding medical inquiries and service coordination of specialized medical treatment.
• Facilitate communication between healthcare providers, clients, and internal teams to ensure clarity and accuracy of medical information.
• Records patient medical history, vital statistics, and information, such as test results in medical records.
• Prepares treatment rooms for patient examinations, keeping rooms neat and clean.
• Interviews patients to obtain medical information and measures their vital signs, weight, and height.
• Shows patients to examination rooms and prepares them for the physician.
• Prepares and administers medications as directed by a physician.
• Coordinate and schedule medical appointments, follow-ups, and consultations as needed.
• Assist in the interpretation and explanation of medical reports, treatment plans, and healthcare policies to clients.
• Monitor client cases to ensure timely delivery of services and address any concerns or barriers to care.
• Collaborate with clinical staff to gather and relay relevant patient information while maintaining confidentiality.
• Stay informed about changes in healthcare regulations, insurance policies, and medical advancements to provide accurate guidance.
• Support the development and implementation of client education materials and programs.
• Document all client interactions and maintain detailed records in compliance with healthcare standards.

Skills

Direct support

Medical terminology

Communication skills

EHR proficiency

Interpersonal skills

Education

CMT certification

Job description

The Arc Southern Chesapeake in Waldorf, MD is seeking a Client Medical Liaison to bridge care between clients, providers, and internal teams. You will interpret medical information and coordinate services to improve patient outcomes while ensuring compliance with healthcare standards.

You will maintain up-to-date knowledge of regulations, support client education, and document interactions with a focus on confidentiality and accuracy in medical records.