Client Manager, Employee Health & Benefits

Marsh McLennan Agency; Raleigh (NC); On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work model

Charitable contribution matching

Stock purchase opportunities

Job summary

A leading company seeks a Client Manager in Employee Health & Benefits. This role involves delivering exceptional service, managing client accounts, and resolving complex issues related to claims and eligibility. Candidates should have a Bachelor's degree and a minimum of three years of relevant experience within the insurance sector.

Qualifications

• Minimum three years of Benefits/HR experience required.
• Advanced knowledge of Microsoft Office tools.
• Legal authorization to work in U.S. without sponsorship.

Responsibilities

• Deliver exceptional client service and manage client accounts effectively.
• Resolve complex issues related to claims, billing, and eligibility.
• Lead the marketing process and drive carrier negotiations.

Skills

Benefits/HR experience

Risk management techniques

Knowledge of funding mechanisms

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Education

Bachelor's degree or equivalent work experience

Job description

Client Manager, Employee Health & Benefits

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Client Manager, Employee Health & Benefits

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Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As a Client Manager on our Employee Health & Benefits team, you will focus on delivering exceptional client service and managing client accounts effectively. You will resolve complex issues related to claims, billing, and eligibility while keeping benefits consultants informed. Your insights in market strategy and requests for benchmarking data will help shape our approach. You will lead the marketing process by gathering RFP documents and exploring negotiation opportunities. Additionally, you will drive carrier negotiations and oversee technology implementations to ensure a seamless client experience. Your skills in preparing presentations, developing meeting agendas, and coordinating plan documents will be essential as you guide clients through the enrollment process. Collaboration with compliance resources will ensure adherence to regulations. Your confidence in driving client strategy and engaging with decision-makers will be key. Ultimately, your commitment to outstanding client service and strategic initiatives will significantly enhance our client experience.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor's degree or equivalent work experience required
• A minimum three years of Benefits/HR experience required
• Working knowledge of risk management techniques, including Employee Health and Benefits markets and marketing techniques
• Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
  
  

These additional qualifications are a plus, but not required to apply:

• 3-6 years of experience in insurance broker space desired
• Life & Health License or ability to obtain within 90 days
  
  

We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work – a minimum of 3 day in office
• Charitable contribution match programs
• Stock purchase opportunities
  
  

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/
  
  

Who You Are Is Who We Are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAMID

#MMAEHB

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

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