Client Manager – Sustainable Projects Leader

HEAPY; Indianapolis (IN); Hybrid; USD 95,000 - 150,000; Full time

Benefits offered by this job

Built for People

HEAPY Benefits

401(k) plan

Annual bonus

Open PTO & sick time

Wellness Week

Wellness benefit

Professional development stipend

Job summary

HEAPY is seeking a Client Manager in Indianapolis to lead projects for new clients, ensuring strong fiscal performance and exceptional client experiences. You will manage the full lifecycle from proposal to closeout, collaborate across design engineering, commissioning, energy optimization, and sustainability services, and drive profitability and client satisfaction.

You will guide service delivery, identify opportunities for expanding HEAPY offerings, and grow relationships with new and

Qualifications

• 4-year degree or equivalent years of project management experience in the Built Environment.
• At least 8-10 years of experience in design or process engineering, consulting engineering or A/E, plant operations or start-up, commissioning, and/or energy engineering, and/or field construction (or equivalent working knowledge/experience).
• Professional registration is preferred.

Responsibilities

• Guides HEAPY service delivery to ensure consistency with service operating procedures and milestones.
• Oversees project execution with a focus on profitability, resource allocation, cost control, and workflows.
• Leads project costing and bid/proposal preparation.
• Manages projects with fees exceeding $250K.
• Drives project quality to meet HEAPY standards and client expectations.
• Identifies and pursues opportunities to initiate and introduce HEAPY service offerings within new accounts and across verticals.
• Leverages client relationships to expand connections and build business opportunities.
• Establishes a client–HEAPY–architect–construction manager liaison network to keep parties informed.
• Collaborates with leadership to form project teams and ensure tasks are executed on schedule.
• Participates in client feedback and uses insights to improve performance and services.
• Engages in consistent client follow-up and cross-selling in partnership with business development.
• Reports on client management activities using the CRM system.
• Pursues strategic account development and capture strategies from early positioning through proposal and award.

Skills

Project management

Business development

Client relationship management

Job description

HEAPY is seeking a Client Manager in Indianapolis to lead projects for new clients, ensuring strong fiscal performance and exceptional client experiences. You will manage the full lifecycle from proposal to closeout, collaborate across design engineering, commissioning, energy optimization, and sustainability services, and drive profitability and client satisfaction.

You will guide service delivery, identify opportunities for expanding HEAPY offerings, and grow relationships with new and