Client Manager - PA Small Group

Highmark Health; Camp Hill (Cumberland County); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Highmark Inc. is seeking a Client Manager for PA Small Group to oversee a book of business and maintain strategic client relationships. You will renew accounts, sell new products and coordinate with brokers and internal teams to ensure retention and profitability.

The role emphasizes relationship-building with senior-level clients, broker partners, and internal departments to deliver tailored solutions and drive growth.

Qualifications

• 2 years of Account/Client Management experience or equivalent.
• State-specific Producer License for Life, Accident & Health required or must be obtained within 45 days of hire.

Responsibilities

• Review products and services with clients to sell renewals and add-ons.
• Manage relationships at senior levels with clients, consultants and brokers.
• Develop sales solutions considering competition and political environment.
• Execute business plans and strategies for retaining and growing membership.
• Serve as primary Group contact for strategic planning and consultation.

Skills

Public speaking

Presentation skills

Negotiation

Organizational skills

Creativity

Persistence

Problem solving

Influence

Education

High School / GED

Bachelor's degree in Business Administration/Management or related field

Job description

## Client Manager - PA Small GroupApply: Hybrid: Camp Hill PA, 17011, Center Street Building 1A: Full time: Posted Today: J287160## **Company :**Highmark Inc.## **Job Description :****JOB SUMMARY**This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business.**ESSENTIAL RESPONSIBILITIES*** Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.* Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.* Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.* Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.* Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.* Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.* Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.* Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs. Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.* Other duties as assigned or requested.**EDUCATION****Required*** High School / GED**Substitutions*** None**Preferred*** Bachelor's Degree in Business Administration, Business Management or related field**EXPERIENCE****Required*** 2 years of Account/Client Management experience or other relevant experience**Preferred*** None**LICENSES or CERTIFICATIONS****Required*** State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire**Preferred*** None**SKILLS*** Ability to speak publicly and extemporaneously on a variety of subjects* Presentation, communication and negotiation skills* Organizational skills and the ability to meet deadlines* Creativity and Innovation* Persistence & Resilience* Problem Solving* Influence**Language (Other than English):**None**Travel Requirement:**25% - 50%**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS****Position Type**Office-basedTeaches / trains others regularlyOccasionallyTravel regularly from the office to various work sites or from site-to-siteRegularlyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsNever***Disclaimer:*** *The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.* ***Compliance Requirement**: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.* *As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.*