Client Manager

Jonas Software USA LLC; United States; À distance; USD 120 000 - 160 000; Plein temps

Résumé du poste

Jonas Club USA is seeking a Client Manager to drive revenue growth through new logo and back-to-base sales of software and services. You will guide prospects through the sales journey, demonstrate products, and ensure customer satisfaction while meeting sales targets.

The role requires strong communication, CRM discipline, and the ability to travel within the US and Canada. Prior experience with Jonas Club software or similar solutions is an asset.

Qualifications

• 10+ years of sales experience with at least 5 years in client/account management.
• Proven success in selling software/SaaS solutions.
• Strong knowledge of CRM systems, particularly Salesforce.
• Excellent verbal and written communication skills.
• Ability to travel within Canada and the United States.

Responsabilités

• Manage the entire sales process from lead gen to closing deals.
• Maintain CRM discipline and accurate interactions updates.
• Meet activity KPIs and sales revenue targets.
• Nurture current accounts and assist with contract renewals.
• Collaborate with marketing to convert MQLs and follow up promptly.
• Prepare quotes and respond to RFPs efficiently.
• Conduct onsite and remote product demonstrations.
• Represent Jonas Club at trade shows and events.
• Provide regular pipeline and performance updates to the Director of Sales.

Connaissances

Sales leadership

SaaS sales

CRM systems

Communication

Travel (US & Canada)

Industry knowledge (Jonas Club)

Outils

Salesforce

Description du poste

Job Details: Client Manager Jonas Club- USA

THE COMPANY Jonas Software is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing Industries. Jonas boasts 53 distinct brands, all of which are respected and longstanding leaders within their own domain.

THE POSITION

Reporting to the Vice President of Sales and Marketing, the Client Manager is responsible for driving revenue growth through new logo and back-to-base sales of software and services. You will guide prospects and customers through the sales journey, ensuring their questions are thoroughly and accurately addressed. This role requires strong communication skills, attention to detail, a solid understanding of Jonas Club’s products, and the ability to consistently meet or exceed sales targets. Achieving these targets will depend on your results-oriented mindset, strong sales abilities, disciplined CRM management, and the capacity to build lasting relationships while adapting to client needs and ensuring customer satisfaction.

JOB RESPONSIBILITIES

• Manage the entire sales process, overseeing all stages from lead generation through product demonstration, negotiation, and closing deals
• Maintain discipline with CRM, ensuring all interactions and updates are accurately recorded and CRM hygiene is consistently upheld throughout the sales cycle
• Meet Activity KPIs and Sales Revenue Targets, consistently achieving client engagement and revenue generation goals
• Drive value by managing and nurturing current accounts, minimizing attrition by building strong relationships, providing regular touchpoints throughout the year, and assisting with contract renewals and documentation
• Maintain a customer-first attitude, prioritizing client needs in all interactions to ensure exceptional customer service and satisfaction
• Collaborate closely with the marketing team, executing on marketing-qualified leads with speed and precision, ensuring timely follow-ups and seamless coordination between sales and marketing
• Prepare quotes and manage contracts, handling documentation and responses to requests for proposals (RFPs) accurately and efficiently
• Conduct both onsite and remote product demonstrations to showcase the benefits of Jonas Club solutions
• Participate in trade shows and industry events to promote Jonas Club products, build relationships, and represent the company
• Provide regular sales reports, delivering consistent updates to the Director of Sales on pipeline activity, targets, and closed deals

JOB QUALIFICATIONS

• 10+ years of sales experience, with at least 5 years in client management or account management
• Proven success in selling software, including SaaS solutions
• Strong knowledge of CRM systems, particularly Salesforce
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively, with strong problem-solving abilities
• Experience in conducting software demonstrations and handling objections
• Strong organizational and time management skills
• Self-motivated, with a focus on customer service and achieving sales targets
• Ability to travel within Canada and the United States
• Experience with Jonas Club software or similar solutions is an asset
• Business Unit: Jonas Club USA
• Scheduled Weekly Hours: 40
• Number of Openings Available: 1
• Worker Type: Regular

More About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Is This You?

Jonas Club Software provides innovative, industry leading solutions for the club business. That's what we do, but how we do it is what matters. Every interaction we have with a client is crucial to their overall experience. These interactions include sales calls, training sessions, support processes, and even the client experience when using our products. To put it simply, in order for us to deliver great client interactions, we need the best people all working together to deliver the ultimate in client experience. This is why we work so hard to find the right people to join our team. Before you apply for an opening with Jonas Club Software, here are a few things that you should know:

• We're here for the long term: Jonas Club Software is a subsidiary of Constellation Software Inc. which is publicly traded on the Toronto Stock Exchange (TSX: CSU). This ensures our financial stability, and gives us the ability to focus on long term objectives.
• We're expanding: We're the largest provider of software, communication and service solutions to the club industry, and every year we acquire new clients and deliver innovative solutions.
• We love employee success: Internal growth is a strong focus within our business. We hire the best, and want to see them succeed. That's why we love to promote from within, and offer multiple professional development initiatives for our employees.
• We believe in having fun: Customer Service Excellence Celebration Weeks Departmental Outings Company Holiday Parties Private On-Site Staff Fitness Facility Beach Volleyball Courts Staff Fitness Challenges Much More

Jonas Club is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at [e-mail] or 905-470-4600 Jonas Club is part of a CSI group of companies.