Client Manager

Genero; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Genero is seeking a Client Manager to lead key client relationships and oversee high-impact content programs from briefing through final delivery. This hybrid role in New York City entails coordinating production, budgets and timelines while delivering creative excellence for North American campaigns.

You will collaborate with our global creator network and cross-functional teams to drive results for major brands such as Meta, Google, Procter & Gamble, Pinterest and L’Oréal.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3-5 years’ experience in a marketing, creative or production role within an agency, brand or media environment.
• Experience in managing creator content programs, including collaborating directly with social creators across the end-to-end creative process.
• Proven ability to deliver results with a client service mindset.
• Exceptional problem-solving, communication and people leadership skills.
• Ability to manage multiple projects and clients simultaneously.
• Solid understanding of social and digital content best practice across platforms like TikTok, YouTube, Instagram, Facebook and Pinterest.

Responsibilities

• Work on large-scale content programs and partnerships, ensuring we deliver impactful work that performs
• Build strong client relationships as a trusted day-to-day partner
• Manage day-to-day creative and production workflows, including oversight of budgets, timelines and quality to exceed client expectations
• Manage the process with social creators, from discovery, contracting and coordination to briefing and delivery
• Collaborate with our creator network to elevate creative ideas and execution for our brands
• Guide clients in shortlisting creative responses and selecting the right partners to bring ideas to life
• Contribute ideas to improve our platform, tools and processes for clients and creators

Skills

Client relationships

Project management

People leadership

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Job description

Genero is a creative production platform that connects brands with a global network of independent creative businesses, professional creatives and social creators. Our creative delivery system combines tech, talent and service to help in-house marketing teams and brands produce social and digital content at scale.

We’re a global, founder-led business with offices in New York, London, São Paulo, Singapore, Sydney and Melbourne. Our clients include Meta, P&G, AB InBev, Pinterest, L’Oréal, Google and Canva.

We’re on an ambitious growth trajectory in North America and this is a fantastic opportunity to grow and expand your remit in a company operating at the intersection of creativity, technology and media.

Create world-class content for leading global brands.

Based in NYC, you’ll manage some of our most important client relationships and projects across North America. As a Client Manager, you’ll work on high-impact content and creative programs from briefing through to final delivery - ensuring creative excellence, fast turnarounds and seamless production.

You’ll play an important role within our NA team and collaborate closely with our broader global network. You’ll work with leading clients including Meta,, Google, Procter & Gamble, Pinterest, and L’Oreal, delivering best-practice content built for today’s digital platforms.

This is a hybrid role, working remotely with regular in-person time with the rest of our NY-based team.

What You'll Do:

• Work on large-scale content programs and partnerships, ensuring we deliver impactful work that performs
• Build strong client relationships as a trusted day-to-day partner
• Manage day-to-day creative and production workflows, including oversight of budgets, timelines and quality to exceed client expectations
• Manage the process with social creators, from discovery, contracting and coordination to briefing and delivery
• Collaborate with our creator network to elevate creative ideas and execution for our brands
• Guide clients in shortlisting creative responses and selecting the right partners to bring ideas to life
• Contribute ideas to improve our platform, tools and processes for clients and creators

What You'll Bring:

• Bachelor’s degree or equivalent practical experience
• 3-5 years’ experience in a marketing, creative or production role within an agency, brand or media environment
• Experience in managing creator content programs, including collaborating directly with social creators across the end-to-end creative process
• Proven ability to deliver results with a client service mindset
• Exceptional problem-solving, communication and people leadership skills
• Ability to manage multiple projects and clients simultaneously
• Solid understanding of social and digital content best practice across platforms like TikTok, YouTube, Instagram, Facebook and Pinterest