Client Manager

RJN Group; Downers Grove (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock ownership

Flexible schedule

Tuition reimbursement

Professional development

Wellness programs

Paid time off

Holiday time off

Casual dress code

Job summary

RJN Group in Downers Grove, IL is seeking a seasoned Client Manager to lead client engagement and business development in wastewater, water, and stormwater markets across Chicagoland and the North Central Midwest. This role will collaborate with the Downers Grove office, technical practice leaders, and Marketing, operating in a hybrid capacity at headquarters.

You will build relationships with public infrastructure clients, develop pursuit plans, and present technical proposals while traveling

Qualifications

• Bachelor’s Degree in engineering or business required.
• PE licensure is a plus; consultative selling experience valued.
• Strong communication skills and ability to translate technical content for varied audiences.

Responsibilities

• Develop strategic sales and market development plans with regional leadership.
• Drive growth, expand market presence, and support corporate objectives.
• Lead client and market development within an assigned territory.
• Identify and advance new opportunities through CRM and pursuits.
• Develop client engagement strategies and pursuit plans for public infrastructure clients.
• Lead and submit technical proposals and qualifications packages.
• Collaborate with Project Managers, technical specialists, and marketing teams.
• Represent RJN at regional and national conferences and industry events.

Skills

Public speaking

Written communication

CRM proficiency

Microsoft 365

Strategic sales planning

Education

Bachelor’s Degree in engineering or business

PE licensure (preferred)

Tools

CRM software

GIS familiarity

Presentation software

Job description

Interested in working for the industry leader? Interested in having a substantial stake in an employee owned firm? Looking to help your neighbors and impact your local community? RJN Group employees can answer yes to all of those and more. Currently we are seeking a seasoned Client Manager to join the RJN family.

Business Development at an engineering firm is different. It requires building solid relationships and translating technical work into clear, compelling stories about how infrastructure is inspected, designed, and constructed… and why RJN is the right partner. If that kind of challenge feels engaging rather than daunting, keep reading.

Position Summary:
The Client Manager will lead client engagement and business development efforts for RJN’s engineering and specialty field services within the wastewater, water, and stormwater markets across Chicagoland and the North Central Midwest (Illinois, Iowa, Indiana, and Wisconsin). This role will work closely with the local Downers Grove office team, technical practice leaders, and the corporate Marketing Department. This is a hybrid position based at our corporate headquarters in Downers Grove, Illinois.

Position Responsibilities

A sampling of the responsibilities of this position includes:

• Working with regional leadership to develop strategic sales and market development plans.
• Executing business development and marketing initiatives that drive growth, expand market presence, and support corporate objectives.
• Leading client and market development efforts within an assigned territory.
• Identifying, qualifying, developing, and advancing new business opportunities through the full pursuit lifecycle, including CRM pipeline management and supporting pursuits through the close.
• Developing and executing client engagement strategies and pursuit plans for public infrastructure clients.
• Leading and supporting the development and submission of client-specific technical proposals and qualifications packages.
• Collaborating effectively with Project Managers, technical specialists, and the marketing team.
• Traveling and representing RJN at regional and national conferences and trade shows, including submitting abstracts and presenting at industry events.
• Building relationships with prospective clients through phone calls, in-person and virtual meetings, site visits, and at industry functions.
• Actively participating in local professional organizations (e.g., APWA, WEF, AWWA).
• Demonstrating versatility… leading when appropriate, supporting when needed, and serving as a role model and facilitator for RJN’s culture and growth objectives.

Essential Skills & Experience

This role is best suited for someone who thrives in a fast-paced environment, takes ownership of complex responsibilities, and operates with a high level of independence. Our ideal candidate profile includes:

• Bachelor’s Degree in engineering or business and a minimum of 5 years of relevant experience.
• Experience in the underground infrastructure (wastewater, water, stormwater) field is preferred.
• Professional Engineer (PE) licensure is a plus, as is consultative selling experience and/or training.
• Demonstrated ability to understand complex concepts and technical material, with intellectual curiosity and a desire to learn and effectively communicate the firm’s services, technical capabilities, and proposed engineering solutions.
• Excellent public speaking, written, and verbal communication skills, with the ability to translate technical information for a variety of audiences.
• Proficiency with Microsoft 365 and presentation software required. Experience with or familiarity with customer relationship management (CRM) software, GIS/asset management platforms, and social media preferred.
• Strong time management and organizational skills, with the ability to manage multiple leads and prospects, adapt to changing priorities, and meet client and prospect needs and expectations.

Direct Reports

None

RJN is an Employee Owned professional engineering and specialty field services firm providing sustainable collection system solutions for infrastructure owners. RJN is an ENR Top 500 Design Firm and Top 200 Environmental Firm as well as a Top 50 Trenchless Technology Design Firm.

Since 1975, RJN Group Inc. has provided our customers with value-driven engineering solutions to enable them to meet their service demands. Our employee-owned firm is capable of tackling projects of almost any scale; from small studies to multi-million dollar, total plant rehabilitations.

Our customers are also our neighbors.
We have offices from as far West as Colorado to the East Coast. This means that our staff are supporting the communities they live in. We are locals and take pride in keeping our communities and sister cities running. Those we work for have come to associate our name with trust, creativity, reliability and quality.

We let innovation take the lead. We perform unique services for water, wastewater, and stormwater systems, by investing in leading technologies to differentiate us, while keeping costs down and efficiency up

Benefits

• Competitive base compensation and uncapped commission program
• Company-funded employee stock ownership plan
• Medical, Dental, Vision, Short Term Disability, Long Term Disability insurance benefits
• 401K matching retirement plan
• Flexible work arrangements and schedule
• Tuition reimbursement including student loan repayment
• Professional development opportunities
• Wellness programs
• Paid Vacation, Personal, and Sick time off
• Holiday time off
• Casual dress code

RJN is an Equal Opportunity/Affirmative Action Employer. We support a diverse work force.

Qualifications

Education

Required

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.