Client Management Consultant

Sentient Jet; Quincy (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Sentient Jet is seeking an entry-level Client Management Consultant who will play a pivotal role in client satisfaction. The successful candidate will manage client interactions, provide exceptional customer service, and have opportunities for advancement within the company. Ideal candidates should possess strong communication, organizational skills, and a preferred Bachelor's degree or relevant customer service experience.

Qualifications

• Excellent communication skills required for client interaction.
• Two years of customer service experience preferred.
• Detail-oriented and organized with strong multi-tasking abilities.

Responsibilities

• Ensure seamless client service experiences over the phone.
• Respond to client requests and anticipate needs.
• Communicate effectively with internal teams and provide solutions.

Skills

Communication

Multi-tasking

Customer Service

Problem Solving

Detailed Oriented

Education

Bachelor’s degree (preferred)

2 years of related Customer Service or Call Center experience (preferred)

Tools

MS Word

Excel

Outlook

Job description

4 days ago Be among the first 25 applicants

The entry level Client Management Consultant (CMC) position is a vital part of Sentient Jet. As the key to Client satisfaction, this department is critical to the continued success of the Sentient brand and company as a whole. The CMC is Sentient’s voice to the client, and provides the connection between the client and operations.

Successful CMC’s are passionate about service and are customer centric. They look to provide premier customer service by responding promptly to client requests, and possessing a keen intuition that allows them to anticipate the client’s needs and exceed expectations. Keys to being successful include excellent communication skills, the ability to multi-task, being team and solution oriented with a positive approach. CMC’s are constantly looking for ways to enhance the client’s experience with Sentient.

Schedule: Must be flexible to work nights, weekends and holidays as schedule covers a 24 x 7 operation. Overnight shift duties will be trained and scheduled only if completely necessary.

Location: Quincy, MA

A day in the life…

• Ensure seamless, world class client service experiences over the phone and through various communication tools responding to client requests and anticipating unstated needs.
• Consistently and accurately execute on detailed work processes.
• Actively listen and provide solutions to client issues.
• Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flights and accurately enter that information into the automated application.
• Provide direct guidance and assistance to clients regarding Sentient products, services and requests.
• Take ownership of potential problems, offering creative solutions through completion.
• Prompt and concise communication with clients, the internal Command Center, support teams, vendors and Senior Management.
• Ability to utilize multiple communication channels.
• Perform additional duties and projects as requested.
  
  

Skills And Attributes

• Excellent communication skills across internal and external customers to obtain and communicate accurate information and make sound decisions.
• Must by confident, self-motivated, detailed oriented, organized and possess the ability to multi-task.
• Ability to handle confidential information is critical.
• Proficiency with computers is mandatory (MS Word, Excel, Outlook, etc.).
• Requires schedule flexibility, this Client Management role is a shift position including weekend and holiday requirements.
• Embraces change, thinks creatively and has a willingness to learn.
• Works successfully both as a team and independently.
• Ability to provide high quality customer service.
• Ability to withstand significant pressures driven by volume, pace and challenging interactions.
  
  

Prior Experience

• Bachelor’s degree preferred, equivalent training, or minimum of 2 years of related Customer Service or Call Center experience preferred.
• Hospitality, aviation or travel industry experience or knowledge helpful.
  
  

Successful CMC’s have the opportunity to grow into additional roles:

• Sr. CMC
• Lead CMC
• CMC Manager
  
  

The CMC position offers the successful CMC the future opportunity for growth within the department as well as other opportunities within the company in various departments.

This job description is a guideline for hiring, promotion and an overview of responsibilities for existing employees. It is not meant to be all-inclusive and management reserves the right to change duties and responsibilities at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Aviation and Aerospace Component Manufacturing

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