Client Invoice Dispute Technician, Field Services

Jobtailor; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in the United States is seeking a Dispute Resolution Specialist to manage complex client invoice disputes and ensure timely payments. You will research errors in billing, prepare rebuttals, and coordinate with multiple teams to substantiate needs and communicate findings.

The role requires strong MS Office skills, excellent written and verbal communication, and the ability to multitask in a fast-paced environment while maintaining high audit quality.

Qualifications

• High School diploma or equivalent with 4 years of related experience or related college degree with 2 years of related experience.
• Proven experience with Microsoft applications (Outlook, Windows, Word, Excel).
• Strong vocabulary and professional communication skills, multitasking, organization and attention to detail.
• Self-starter, able to work independently and in team settings.
• Ability to work under deadlines in a fast-paced environment.
• Confidential interaction with multiple departments and vendor networks.

Responsibilities

• Resolve client invoice disputes arising from errors in original billing of work orders.
• Manage a pipeline of disputes and research/correct errors to secure payments for services rendered.

Skills

MS Office

Attention to detail

Communication skills

Multitasking

Research skills

Deadline-driven

Independent work

Education

High School diploma or equivalent

Related college degree

Tools

Word

Excel

PowerPoint

Job description

Responsibilities

• Be responsible for all aspects of resolving client invoice disputes which may arise from errors in original billing of work orders
• Manage a pipeline of disputes with the ability to research, identify, and correct errors in order for ServiceLink Field Services to receive payments for services rendered
• Work with other teams such as Vendor Dispute team and the Operational Accounts Receivable team
• Help other team members when projects are completed
• Pull reports from invoicing systems including LoanSphere and IClear
• Perform in-depth research in internal proprietary, client (including MSP, FiServe, DLV), and investor systems (including Yardi/P260, Hometracker, VendorScrape) utilizing contractual documents, business rules, guidelines, etc.
• Compose professional rebuttals to the client alongside any necessary documentation or provide recommendation for an adjustment with documentation to Dispute Resolution Supervisor for review
• Prepare supporting documentation to substantiate the invoice need; utilizing Word, Excel, PowerPoint, etc.
• Call suppliers, city, operational groups, or clients as needed to obtain additional information regarding work performed
• Ensure appropriate documentation and responses are provided in multiple systems
• Maintain 90% or greater audit quality while performing in a high‑paced environment including research of up to 30 reviews completed daily
• Manage personal portfolio to ensure no invoice disputes become aged
• Responsible to provide trends and findings to the Dispute Resolution Supervisor in order to correct the errors upstream
• Expected to attend regular meetings prepared with agenda items to discuss and areas of opportunity to improve upon
• All other duties as assigned

Requirements

• High School diploma or equivalent required; plus 4 years of related experience (such as mortgage, construction, research, etc.) OR related college degree; plus 2 years of related experience (such as mortgage, construction, research, etc.)
• Must have proven experience with Microsoft applications (Outlook, Windows, Word and Excel) and a strong computer background with the ability to learn in‑house based software applications
• Strong skill sets related to vocabulary and professional communications skills, multitasking, organization and attention to detail
• Must be a self‑starter and able to work in both an independent and team‑oriented environment
• Ability to work independently and effectively within time constraints in a deadline‑driven and fast‑paced environment
• Able to confidentially and effectively interact with multiple departments and vendor/supplier network at all levels both verbally and written
• Must have strong communication skills
• Basic mathematical skills required
• Knowledge of investor guidelines is preferred

Core Competencies

Demonstrates expertise in managing client invoice disputes, utilizing strong communication and organizational skills to ensure timely resolution and maintain high audit quality. Proficient in Microsoft applications and capable of conducting in‑depth research across various systems to support dispute resolution.