Client Intake Specialist

Ala Gateway; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance & ADD policies

Short & Long Term Disability Insurance

401(k) Profit Sharing plans

Parking/Transportation Stipend

Section 125 Plan (Pre-tax premiums and

medical reimbursement)

Paid Holidays

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Employee Wellness Program

Tuition Reimbursement

College Savings Plan Deductions (529)

Job summary

Thompson Coburn LLP seeks a full‑time Client Intake Specialist to join one of its offices in Dallas, Chicago, St. Louis, or Washington DC. The role processes client and matter intake requests, conducts conflict reviews, and guides attorneys and staff on intake procedures.

A hybrid-remote schedule is available after an initial training period. Under the Client Intake Manager, you will ensure accuracy, use intake software, and support the conflicts process with minimal supervision.

Qualifications

• Associate degree or higher preferred.
• Minimum one year experience scrubbing, mining or analyzing data in the legal services industry.
• Prior client intake and conflicts experience in the legal services industry strongly preferred.

Responsibilities

• Develops and applies a general understanding of legal conflict of interest principles.
• Applies quality assurance review of conflicts and client/matter information and ensures high levels of accuracy and completeness of information and adherence to Firm guidelines and procedures.
• Utilizes software and workflow platform to process client and matter intake information.
• Processes conflict requests for clients and matters.
• Processes changes and updates for client and matter files, including key information related to contact information and billing rates.
• Documents, updates, and communicates procedures, known issues, or workarounds to users as well as provides general user support for the intake and conflict request tools.
• Escalates actual or potential issues to the appropriate individual(s).

Skills

Customer service

Team collaboration

Attention to detail

Time management

Critical thinking

Problem solving

Communication

Professionalism

Discretion

Education

Associate degree or higher

Tools

Aderant

Intapp

Job description

The Gateway Chapter’s Career Center provides information on employment opportunities for legal management professionals and other legal positions in the St. Louis metropolitan area. Positions available in the St. Louis area, along with a brief description, are listed below. To look at job postings outside of St. Louis, visit https://jobs.alanet.org/

Thompson Coburn, a large full-service law firm with offices in eight (8) cities across the U.S., is in search of a full-time non-exempt Client Intake Specialist to join one of its offices in Dallas, Chicago, St. Louis, or Washington D.C. With over 450 attorneys and experience in 50 areas of law, Thompson Coburn is regularly recognized for providing clients with outstanding value and service. Driven by our core values of integrity, innovation and diversity, we collaborate and work in a welcoming, fast-paced, and inclusive environment. If you want to advance your career in legal administrative support, then this might be an exciting opportunity for you.

Under the guidance of the Client Intake Manager, this position will process client and matter intake requests, perform quality review checks, and apply a general understanding of legal conflict of interest principles. It will also provide guidance to attorneys, legal administrative assistants, and other support staff regarding the conflicts and client/matter intake processes. This non-exempt position is eligible for a hybrid-remote work schedule after an initial training period.

Key Responsibilities:

• Develops and applies a general understanding of legal conflict of interest principles.
• Applies quality assurance review of conflicts and client/matter information and ensures high levels of accuracy and completeness of information and adherence to Firm guidelines and procedures.
• Utilizes software and workflow platform to process client and matter intake information.
• Processes conflict requests for clients and matters.
• Processes changes and updates for client and matter files, which includes certain key information related to contact information and billing rates.
• Documents, updates, and communicates procedures, known issues, or workarounds to users as well as provides general user support for the intake and conflict request tools.
• Escalates actual or potential issues to the appropriate individual(s).

Knowledge, Skills and Abilities Required:

• Must display excellent customer service.
• Must possess strong collaboration skills to successfully work in a team environment.
• Demonstrated knowledge of Microsoft Office Suite.
• Familiarity with Aderant and Intapp or similar computerized accounting and client intake software.
• Must be able to handle critical duties on fast-paced days and keep longer term responsibilities on target, all with minimal supervision.
• Must possess a high level of professionalism and interpersonal skills so as to be able to work well with attorneys and employees at all levels within the organization and maintain all information in the strictest of confidence. Required to use tact and diplomacy when dealing with others.
• Must have ability to read, write and communicate fluent English; ability to compose documents in the appropriate business style using correct grammar and spelling; ability to communicate clearly using proper grammar and diction over the telephone.
• Must possess excellent attention to detail, ability to balance multiple projects and have strong time management skills.
• Must possess critical thinking and problem solving skills.
• Must have ability to reason and apply common-sense understanding to situations encountered.
• Ability to process routine daily functions while being able to resolve sensitive issues and complex assignments utilizing above average critical thinking skills.
• Must have ability to collect information through communication, questioning and interviewing techniques.
• Ability to work overtime as needed.

Experience and Education Qualifications:

• Associate degree or higher preferred.
• Minimum one year prior experience scrubbing, mining or analyzing data required. Prior experience in the legal services industry required.
• Prior client intake and conflicts experience in the legal services industry strongly preferred.

Thompson Coburn LLP is a large, full service, multi-state firm with offices in Birmingham, Chicago, Dallas, Los Angeles, New York, St. Louis, Southern Illinois, and Washington D.C. At Thompson Coburn, our behavior and the expectations we have of ourselves are guided by the values that we hold in the highest regard: integrity, a passion for excellence, a focus on serving the client, a value of diversity, innovation, creativity, trust, and loyalty. Within the Firm, we value each other as people and colleagues. In addition to the exceptional working environment and a competitive salary, Thompson Coburn provides the following benefit options to qualifying employees:

• Medical Insurance
• Vision Insurance
• Life Insurance & ADD policies
• Short & Long Term Disability Insurance
• 401(k) Profit Sharing plans
• Parking/Transportation Stipend
• Section 125 Plan (Pre-tax premiums and medical reimbursement)
• Paid Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Employee Wellness Program
• Tuition Reimbursement
• College Savings Plan Deductions (529 Plans)

The Gateway Chapter of the Association of Legal Administrators is a separate legal entity from the Association of Legal Administrators (ALA). ALA licenses the use of its name, mark, logos and other protected properties to chapters that are in good standing. ALA disclaims all liability or responsibility whatsoever for the actions, representations and liabilities of the Gateway Chapter, specifically including those of any nature whatsoever arising from or out of the content of other features related to the Gateway Chapter website. In no event shall ALA be deemed the guarantor of the Gateway Chapter.