Client Intake Director (St. Louis, MO)
Stange Law Firm
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Benefits offered by this job
Job summary
Stange Law Firm, PC seeks a dynamic Client Intake Director to lead the Client Intake Department from our St. Louis-area headquarters in Creve Coeur, Missouri. The role focuses on delivering exceptional client experiences, supervising intake staff, and driving retention and growth across multiple offices.
The position requires strong leadership, customer service, data analysis, and operational management skills, with opportunities for advancement and a competitive benefits package.
Qualifications
- Bachelor's degree in Business, Communications, Legal Studies, Management, or related field preferred.
- Prior leadership or supervisory experience preferred.
- Strong customer service and relationship management skills.
- Excellent verbal, written, and interpersonal communication skills.
- Strong analytical and organizational abilities.
- Proficiency with Microsoft Office and other business software.
- Typing speed of approximately 45 WPM or higher.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent attendance and professionalism.
Responsibilities
- Lead and manage the Firm's Client Intake Department.
- Communicate with prospective clients by phone, email, and online chat to provide outstanding customer service and maximize client retention.
- Ensure all prospective client inquiries are handled promptly and professionally.
- Follow up with prospective clients who do not retain the firm after their initial consultation.
- Oversee the Firm's conflicts process, ensuring all information is accurately entered into NetSuite, CaseFox, and other firm software.
- Prepare and distribute daily conflict reports for attorney consultations.
- Analyze retention rates for the firm, offices, and attorneys, and provide recommendations for improvement.
- Coordinate and schedule consultations for attorneys throughout the firm.
- Ensure appointment confirmations, directions, and consultation materials are provided to prospective clients.
- Coordinate conflict checks prior to every consultation.
- Prepare and distribute weekly case division and retention reports.
- Recommend and implement improvements to the firm's client intake and retention processes.
- Work closely with the Managing Partner, Partners, Director of Administration, and other firm leadership regarding client intake strategy and operational initiatives.
- Attend management and operations meetings.
- Supervise the Assistant Client Intake Director and other Client Intake personnel.
- Ensure compliance with Firm policies and procedures.
- Participate with firm leadership and Human Resources on personnel matters when needed.
- Assist with special projects and perform other duties as assigned.
Skills
Education
Tools
Job description
Lead the Client Intake Team at One of the Nation's Largest Family Law Firms
Stange Law Firm, PC is seeking a dynamic, highly motivated Client Intake Director to lead the Firm's Client Intake Department from our St. Louis-area headquarters in Creve Coeur.
This leadership position is ideal for an experienced professional who excels at customer service, team leadership, data analysis, and operational management. The Client Intake Director plays a critical role in ensuring prospective clients receive an exceptional experience while helping the firm maximize client retention and continue its rapid growth.
This position offers a competitive salary, outstanding benefits, significant advancement opportunities, and the chance to help lead one of the nation's fastest-growing family law firms.
- Lead and manage the Firm's Client Intake Department.
- Communicate with prospective clients by phone, email, and online chat to provide outstanding customer service and maximize client retention.
- Ensure all prospective client inquiries are handled promptly and professionally.
- Follow up with prospective clients who do not retain the firm after their initial consultation.
- Oversee the Firm's conflicts process, ensuring all information is accurately entered into NetSuite, CaseFox, and other firm software.
- Prepare and distribute daily conflict reports for attorney consultations.
- Analyze retention rates for the firm, individual offices, and attorneys, and provide recommendations for improvement.
- Coordinate and schedule consultations for attorneys throughout the firm.
- Ensure appointment confirmations, directions, and consultation materials are provided to prospective clients.
- Coordinate conflict checks prior to every consultation.
- Prepare and distribute weekly case division and retention reports.
- Recommend and implement improvements to the firm's client intake and retention processes.
- Work closely with the Managing Partner, Partners, Director of Administration, and other firm leadership regarding client intake strategy and operational initiatives.
- Attend management and operations meetings.
- Supervise the Assistant Client Intake Director and other Client Intake personnel.
- Ensure compliance with Firm policies and procedures.
- Participate with firm leadership and Human Resources on personnel matters when needed.
- Assist with special projects and perform other duties as assigned.
- Bachelor's degree in Business, Communications, Legal Studies, Management, or a related field preferred, but not required.
- Prior leadership or supervisory experience preferred.
- Strong customer service and relationship management skills.
- Excellent verbal, written, and interpersonal communication skills.
- Strong analytical and organizational abilities.
- High level of attention to detail.
- Proficiency with Microsoft Office and other business software.
- Typing speed of approximately 45 WPM or higher.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent attendance and professionalism.
- Law firm, legal operations, intake, sales, or client service experience is preferred, but not required.
At Stange Law Firm, you'll become part of an organization committed to professional growth, innovation, and exceptional client service.
- Competitive salary
- Performance bonus opportunities
- 401(k)
- Company Matching 401(k)
- Roth IRA option
- 95–99% Employer-Paid Health Insurance (depending on state), plus buy-up options
- Health Savings Account (HSA) options
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Five Paid Sick Days
- Three Personal Days
- Nine Paid Holidays
- Twenty-Four Work-From-Home Days
- Paid Birthday Off
- Company-provided laptop
- Join one of the largest family law firms in the United States
- Growing multi-state law firm with offices across the country
- Leadership development opportunities
- Promotion from within whenever possible
- Direct collaboration with firm leadership
- Opportunity to influence firm-wide strategy and operations
- Excellent reputation throughout the legal community
- Stable, long-term career growth with an expanding organization
Stange Law Firm, PC is a multi-state law firm devoted exclusively to divorce and family law, with offices throughout Missouri, Illinois, Kansas, Oklahoma, Nebraska, Indiana, Iowa, Kentucky, and Texas.
As one of the fastest-growing law firms in the country, our attorneys have been recognized by organizations including Super Lawyers, The National Trial Lawyers, The National Academy of Family Lawyers, and many others. Our attorneys also regularly present Continuing Legal Education programs for organizations such as The Missouri Bar, National Business Institute, and MyLawCLE.
As we continue expanding into new markets across the country, we remain committed to providing outstanding legal representation while creating exceptional career opportunities for our employees.
All information submitted will be kept confidential in accordance with EEO guidelines.
State: Missouri
This is a full time position
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