Client Intake & Conversion Specialist

Richard Harris Law Firm; Las Vegas (NV); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

STD

LTD

Accident Insurance

Critical Illness Insurance

Hospital Indemnity

Identity Theft Insurance

Job summary

A legal services firm in Las Vegas is seeking a Case Consultant to be the first point of contact for clients, providing excellent service and assessing injury cases. Ideal candidates should have strong customer service skills, attention to detail, and the ability to communicate effectively. This role will involve answering inquiries, entering information into systems, and making client appointments. Competitive benefits are offered including medical, dental, and life insurance.

Qualifications

• 1-2 years of prior customer service and/or call center sales experience preferred.
• Ability to type 40-50 words per minute.
• Reliable and dependable in performing job-related tasks.

Responsibilities

• Answer phone calls and emails in a polite and professional manner.
• Assess customer service calls and make informed decisions for conversion.
• Enter information into the case management software.

Skills

Customer service

Time management

Organization

Communication

Microsoft Office Suite proficiency

Education

High School diploma or equivalent

Job description

A legal services firm in Las Vegas is seeking a Case Consultant to be the first point of contact for clients, providing excellent service and assessing injury cases. Ideal candidates should have strong customer service skills, attention to detail, and the ability to communicate effectively. This role will involve answering inquiries, entering information into systems, and making client appointments. Competitive benefits are offered including medical, dental, and life insurance.