Client Intake

PeopleShare by PROMAN; Wilmington (DE); On-site; USD 42,000 - 46,000; Full time

Job summary

PeopleShare by PROMAN in Wilmington, Delaware, is seeking a Client Intake specialist to provide a professional and compassionate intake experience for Veterans and community members seeking assistance with housing support.

You will serve as the primary point of contact, conduct initial intake and eligibility screenings, maintain client records, and coordinate with program staff, while upholding confidentiality. The schedule is Monday–Friday, 8:30 am–4:30 pm, at $21 per hour.

Qualifications

• High School Diploma or GED required.
• 1-2 years of experience in customer service, administrative support, front desk operations, intake coordination, nonprofit services, or a related role.
• Veterans are strongly encouraged to apply.

Responsibilities

• Serve as the primary point of contact for incoming calls, visitors, and clients.
• Conduct initial intake and eligibility screenings for program participants.
• Maintain accurate intake documentation and client records.
• Coordinate with Program Managers, Case Managers, and support staff to facilitate client services.
• Open and secure the office daily and maintain confidentiality.

Skills

Customer service

Administrative coordination

Front desk operations

Intake coordination

Confidentiality

Microsoft Office

Education

High school diploma or GED

Associate's or Bachelor's degree

Tools

Microsoft Word

Outlook

Excel

Job description

NOW HIRING: Client Intake

Are you passionate about helping others and delivering exceptional customer service? In this vital role, you will provide a professional and compassionate intake experience for Veterans and community members seeking assistance.

Client Intake Job Details:
Schedule: Monday-Friday | 8:30am-4:30pm
Pay Rate: $21/hour

About the Client Intake Role:

• Make a meaningful impact by serving as the first point of contact for Veterans seeking critical support services.


• Join a mission-driven organization dedicated to helping Veterans and their families achieve housing stability and long-term success.


• Enjoy a dynamic role that combines customer service, administrative coordination, client advocacy, and community engagement.


• Work alongside a collaborative team of professionals committed to delivering high-quality services and positive outcomes.


• Gain valuable experience in nonprofit operations, veteran services, case management support, and community outreach.


• Play a key role in connecting individuals with resources that can make a lasting difference in their lives.

Client Intake Job Description:

• Serve as the primary point of contact for incoming calls, visitors, and clients.


• Conduct initial intake and eligibility screenings for program participants.


• Route inquiries and messages to appropriate staff members.


• Maintain accurate intake documentation and client records.


• Coordinate with Program Managers, Case Managers, and support staff to facilitate client services.


• Assist with office administration, filing, supply management, and general office organization.


• Open and secure the office daily.


• Maintain confidentiality while handling sensitive client information.


• Support special projects and additional duties as assigned.

Client Intake Job Requirements:

• High School Diploma or GED required.


• Associate's or Bachelor's degree in Human Services, Social Work, or a related field preferred.


• 1-2 years of experience in customer service, administrative support, front desk operations, intake coordination, nonprofit services, or a related role.


• Veterans are strongly encouraged to apply.


• Knowledge of Veteran services, housing programs, or community-based support programs preferred.


• Strong verbal and written communication skills.


• Excellent organizational skills with the ability to manage multiple priorities.


• Proficiency with Microsoft Office Suite, including Word, Outlook, and Excel.


• Ability to work independently while collaborating effectively within a team environment.


• Demonstrated commitment to professionalism, confidentiality, and exceptional customer service.


• Reliable transportation and a valid driver's license preferred.

If you're looking for a rewarding opportunity to make a difference in the lives of Veterans while building a meaningful career in nonprofit services, we'd love to hear from you.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.